[WRE | SPOTLIGHT]
REMOTE SERVICE APP: LIEBHERR PIONEERS NEW DIGITAL WAYS FORWARD
BY: LIEBHERR S
ince the COVID-19 pandemic has made travel impossible, it’s time to look for ingenious new ways forward. Nils Liesner, a service engineer for Liebherr-MCCtec Rostock GmbH, would normally be sent on site for the initial assembly of a mobile harbor crane. Instead, in May 2020, he supervised the assembly of a mobile harbor crane in Argentina from Germany, using the Remote Service tool for the first time.
UNUSUAL CIRCUMSTANCES FOR COMMISSIONING
Te assembly of the LHM 420 mobile harbor crane for Euroamerica in Campana, Argentina, was marked by two firsts: not only was it the first crane of its type in this South American country, it was also the first mobile harbor crane to be assembled with the help of Liebherr’s new Remote Service tool. Tis required detailed advance planning and the help of innovative thinkers. In this interview, Nils Liesner and his colleagues, Tony Johann, technical consultant for mobile harbor cranes, and Christian Lübke, customer service manager for Liebherr-MCCtec Rostock GmbH, report on the first remote commissioning completed during the COVID-19 crisis.
What is the normal assembly process for mobile harbor cranes, and how did the COVID-19 pandemic impact your original plans? Tony Johann: We delivered the disassembled parts for the mobile harbor crane to Campana, Argentina, in May 2020. Under normal circumstances, two assembly mechanics would have travelled there from Rostock in order to supervise the unloading of the crane parts, and to complete the assembly in collaboration with our colleagues from Liebherr Argentina S.A., the local service agency, before delivering the operational crane to our clients in June 2020. Te CODIV-19 crisis has made travel to Argentina impossible, so we needed a different solution. Tat’s why we decided that our Argentinian colleagues Alan Irazoqui und Cristian Bovino would undertake the assembly on their own, for the first time, while we provided support and guidance remotely.
26 SEPTEMBER–OCTOBER 2020 WIRE ROPE EXCHANGE
Nils Liesner: At first, many of our colleagues were very skeptical as to whether a remote commissioning process would work. I also had doubts when asked if I, in my role as service engineer, would coordinate the operation using the Remote Service tool. In the end, we had nothing to lose so we gave it a try. After all, the only other alternative was to let the crane remain disassembled for an indefinite period of time, until we could once again travel there in person. Tat is still not feasible today.
What kind of precautions did you take in order to make this remote assembly possible? Christian Lübke: First, we needed to make sure that the technical equipment on site was in good enough condition to be supported using remote service via the app. For this reason, cameras were installed in the harbor and the Argentinian mechanics were equipped with mobile phones, whose high-quality cameras they could use to send Nils Liesner close-up photos over the app. Tony Johann: Furthermore, we created a 60-page technical installation guide for the crane, which gives
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