We overhauled the webpages for our literature search service, which now provides sections for each user.
https://www.rcn.org.uk/library/services/literature-searching
bers and staff who wished to carry out their own searches alongside a need to retain the option of a mediated search service for those struggling to find relevant resources.
What we did
To support users wishing to undertake their own searches we overhauled our webpages for our literature search service which now provides sections for each user – student, member, rep and the public. All sections include guidance on resources and how to search for materials. Liaising with informa- tion literacy colleagues, further resources are being developed to support users’ carrying out their own searches, including a video on formulating search strategies. A new webpage to promote current awareness has been launched. “Keeping Up To Date” aims to demonstrate the value of ongoing information seeking. The webpage includes details of current awareness bul- letins, new library resources and informa- tion on how to set up database alerts. One unexpected benefit of the review was that it raised the profile of the two Literature Search Specialists amongst library colleagues and RCN staff. Recommendations of the review were presented to colleagues at the library away day. It was essential to liaise with our library colleagues in E-Systems on the design of the webpages. We received advice on user engagement from our customer service colleagues. The literature search review also contributed to the evidence needed to achieve the library’s Customer Service Excellence accreditation this summer.
What next? In 2018 we will focus on publicity and pro- motion to increase awareness of the service, especially amongst groups of RCN members and staff where uptake is lowest.
50 INFORMATION PROFESSIONAL
We will rerun the staff focus group and interviews, and investigate additional ways of engaging with our nurse members in order to gather their feedback. The service will be included within the library and archives marketing strategy, ensuring it continues to be promoted effectively to all our members and staff.
We are very much looking forward to the future and an ever developing service in response to our users’ needs. We would like to thank the healthcare librarians and our staff and members for their contributions to our literature search service review. IP
References
1 Kelham, C. “Health care librarians and information literacy: an investigation”. Health Information and Libraries Journal, 2014, 31, pp. 235-8.
2 Addison, J., Glover, S., & Thornton, C. “The impact of information skills training on independ- ent literature searching activity and requests for mediated literature searches.” Health Information and Libraries Journal, 2010, 27, pp. 191-7.
3 Brettle, A., Hulme, C., & Ormandy, P. 2007a. “Effectiveness of information skills training and mediated searching: qualitative results from the EMPIRIC project.” Health Information and Libraries Journal, 2007, 24, pp. 24-33.
4 Brettle, A., Hulme, C., & Ormandy, P. 2007b. “Effectiveness of information skills training and mediated searching: quantitative results from the EMPIRIC project.” Health Information and Libraries Journal, 23, pp. 239-47.
December-January 2017/18
RCN Literature Search Key
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