IN DEPTH
Designing information systems
Christine Urquhart et al look at the design of information systems and services using case studies and off er analysis, design, and creative solutions for eff ective information systems, as their book is published.
INFORMATION Systems: process and practice attempts to bridge some of the gaps between discrete areas of research that information profes- sionals could use to design useful and eff ective information systems and services. We take a holistic view of information architecture to off er you a critical analysis of library and information service architecture with discussion of methods, tools, techniques, and trends. However, we are not just discussing informa- tion architecture in terms of content management (what information is off ered). We are also interested in the ways people might use the information, and how libraries can organise what they do – the process architecture – to deliver services that fi t the needs of users. Libraries are good on the “what” of service delivery but not so good on dealing with the “how” questions of service delivery, or even justifying why libraries do what they do – and how all their diff erent services fi t together.
Communicating across silos As a group of authors and editors, we have diverse areas of research and teaching inter- ests, covering information retrieval, health information research, knowledge translation and evidence-based practice, information behaviour research, systems analysis and business process analysis. Our teaching and research experience has helped us realise that there are problems with communication across diff erent silos. For example, infor- mation architecture within the library and information science fi eld has often been the study of content management. Information seeking may be accommodated for navigation tools, but the activities, processes and work- fl ows that might accompany an information
46 INFORMATION PROFESSIONAL
Christine Urquhart (
cju@aber.ac.uk) worked in the Department of Information Studies, Aberystwyth University. She continues to pursue her research interests in information behaviour and information systems research, and the value and impact of information services.
Dr Faten Hamad (
f.hamad@ju.edu.jo) is Assistant Professor in the Library and Information Science Department, University of Jordan.
Dr Dina Tbaishat (
d.tbishat@ju.edu.jo) is Assis- tant Professor in the Library and Information Science Department, University of Jordan.
Alison Yeoman (
alison@yeomanweb.co.uk) worked as a research offi cer in the Depart- ment of Information Studies, Aberystwyth University and is now an independent researcher.
systems architecture may be less obvious. Context
Information behaviour research often seems separate from research on the design of information systems. The context that is so important in information behaviour research
December-January 2017/18
Info Systems Facet
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