dictated by innovations to meet customer demand— requiring us to increase manufacturing space.” Morgan added that such growth is all part of one customer-driven goal for Suncor. “To do what is best for all stakeholders—customers and employees alike.” Such a commitment usually has its roots in humble beginnings, and Morgan agreed that Suncor’s story is at once both engaging and historic. “In this case, we see a young man exploring a start-up selling surplus marine supplies, and an experienced observer—the young man’s father—coming out of retirement to lend his engineering and business expertise.” Suncor originally began in Duxbury (MA), just five
miles from its current headquarters. “We moved when we outgrew that original location,” said Morgan. “Plymouth is also the birthplace of North America as we know it, so it’s quite fitting that this be known as the birthplace of today’s Suncor Stainless.” Early growth at Suncor can best be described as “nickel
by nickel, dollar by dollar, part by part” Morgan pointed out. “Tose early years saw the same growing pains as most
“WE NEVER SACRIFICE QUALITY FOR PRICE, AND WE NEVER SACRIFICE SERVICE FOR SAVINGS,” EMPHASIZED MORGAN. “WE ALWAYS STRIVE TO MEET OUR CUSTOMERS’ GOALS WITHOUT COMPROMISE. IN 2005, WE PURSUED ISO CERTIFICATION, WHICH DEMANDS CONTINUOUS IMPROVEMENT IN QUALITY AND CUSTOMER SERVICE AS A BASIC GOVERNING PRINCIPLE.”
“We never sacrifice quality for price, and we never
sacrifice service for savings,” emphasized Morgan. “We always strive to meet our customers’ goals without compromise. In 2005, we pursued ISO certification, which demands continuous improvement in quality and customer service as a basic governing principle. Additionally, our company-wide observance and ambition for continuous improvement defines our success over time.” But success in the modern marketplace requires a
variety of skill sets and product/service offerings—a notion that, after more than 30 years in business, certainly isn’t lost on Suncor. “Our senior management team and our employees are
the greatest asset Suncor Stainless has,” Morgan assured. “But our mix of skills supports a vast capability, from manufacturing to logistics. We are one of the few companies domestically manufacturing a full range of NACM-size chain in stainless steel. We also have a very large machine shop and offer a large range of custom products.” Morgan also explained that Suncor is one of just
The building further takes shape!
small companies experience. Balancing customer needs, the marketplace, and providing great customer service is an art at any level—but even harder for start-ups. Very careful planning and execution in the early years created the opportunity for growth that brought us to where we are today. Above all, Suncor has always believed that quality and customer service are the cornerstones of business success—our customer base is built on these cornerstones.”
NEW LEVEL Cornerstones being what they are, the unflinching mission at Suncor is to simply provide each customer with quality goods and services at an exceptional value.
seven companies in the U.S. that makes Mil Spec (military specification) cable fittings in accordance with their MIL-DTL-781 and MIL-DTL-6117 certification. “We’re on many government qualified-products lists, with several products registered with the government. And we could go on about certifications, product selection, and quality, but these things are only possible due to a combined hundred and thirty-five years of senior industry management experience being applied toward continuous improvement. Our sales, customer- service, logistics, manufacturing, and finance teams all work together under seasoned management to insure quality, customer satisfaction, and continuous improvement of these values.”
Tat said, it should come as no surprise to learn that
Suncor releases several new products every year—with no plans of slowing down. “As an ISO-certified manufacturer, we dictate that all new or changed products go through a battery of documented testing,” confirmed Morgan. “Our R&D and testing of product goes far beyond requirements, and we utilize additional proprietary tests,
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JANUARY–FEBRUARY 2020
WIRE ROPE EXCHANGE
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