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ALL THE LATEST NEWS, VIEWS AND STORIES FROM AROUND YOUR LOCAL AREA:AUGUST/SEPTEMBER


THE WONDERFUL AND COMPUTERS


WORLD OF DIGITAL


Whatever happened to good old-fashioned customer service? The High Street is dying, shops are closing and apparently Amazon is killing our small retailers! The headlines are more frightening every day and the solution is apparently complex. How about we start with this: Let us offer personal and professional service and let us learn to listen to our customer’s needs!


Retail Staff: Instead of chatting amongst yourselves, how about doing some selling, noticing when people enter your store and providing some service! Is it just me that sees staff chatting rather than serving? It baffles me, not just that staff are failing to sell but that they are completely focused on each other and not on the customer. I’m absolutely not saying it happens everywhere but certainly to me, it seems prevalent!


However, a couple of weeks ago I needed a bolt and locking nut to help attach our Flail Mower to our Quad Bike. I do love a bit of paddock topping when I’m not in front of a computer! I had no idea where to go to get an individual but very important bolt, but a friend suggested I went to J.B. Banks & Son. I had no idea what the thing was called but I had a broken one to take with me. The gentleman behind the counter was nothing short of brilliant, he measured the broken item, asked me some questions and after some ferreting about provided the perfect solution to my problem. Service, I feel I wouldn’t have received in the larger DIY stores where I’d have spent a good half hour looking for the right nut and bolt myself and still left empty handed, or with 12 versions of said nut and bolt!


My own customers all have different needs! Whether it’s learning new techniques, overcoming computer challenges, dealing with utility suppliers, website creation or broken hardware, it is invariably individual and so I try to treat each of my customers as individuals. I try to listen to my customers wants and needs, I think about what is the best and most cost-effective solution and I help them understand what it is I am going to do for them.


I am not a High Street Shop, I don’t need to sell them a certain product, upsell something more expensive, nor am I affiliated to any service providers. I simply offer my professional advice and service to the best of my ability and fix their problems. Simple Service with a smile – I don’t think it’s too difficult but the difference it makes is huge!


David Jeffries


dj@cockermouth-it-services.co.uk 016973 61066 Solving People’s Digital Problems www.cockermouth-it-services.co.uk


COCKERMOUTH POST BREAKING NEWS!


WE ARE NOW DELIVERING TO EMBLETON


Look out for your copy coming through your door! WWW.COCKERMOUTHPOST.CO.UK


Our famous afternoon teas are served daily...


Choose from a selection of savoury and sweet treats. Served 12.30 – 5.00pm £24.95 per person Booking essential


Bassenthwaite Lake, Keswick, Cumbria CA12 4RE 017687 76551


www.armathwaite-hall.com


MONEY PROBLEMS WITH YOUR RENT? ~ CITIZENS ADVICE ALLERDALE ~


“I am renting and have an assured shorthold tenancy. I have been struggling to pay the rent for a few months. I am working full-time but my wages aren’t enough. I am only just managing with my other bills and spending. Now I am falling behind on my payments and I am worried about losing my home. What can I do to stop this from happening?”


It’s good you’ve looked for help. This is the first step to staying in your home.


Rent arrears, like council tax debt or mortgage arrears, are a priority debt. Non- payment can cause serious problems, such as losing your home.


If the landlord says they plan to evict you, have served you with an eviction notice, or you have letters from court, get advice urgently.


Go through correspondence from your landlord. Compare payments you’ve made to the amount of arrears due, to make sure the numbers agree. Speak to them about why you’re struggling with your rent.


Create a budget by adding up your essential living costs, such as food and energy and subtract these from your income. Go to www.citizensadvice.org.uk and use the online budgeting tool and benefits calculator


to see if you can increase your income. Try to find cheaper deals on your energy, telephone and broadband. Put any spare money towards your debts.


If you’re able to pay off some of the arrears, your landlord may agree to a payment plan, enabling you to pay smaller amounts. Be clear and realistic about your budget. If they don’t agree a plan, or if you feel unable to negotiate alone, come and see us.


The payment plan should be written down and signed by the landlord. They can’t evict you without going to court but if you do get evicted, ask the council for help with housing and benefits. Contact them immediately, they can help you stay in your home.


ARMATHWAITEHALL HOTEL AND SPA


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For further help, call the Citizens Advice consumer service on 03454 04 05 06, or contact Citizens Advice Allerdale, Town Hall, Oxford Street, Workington on 01900 604735, or visit our website at www.citizensadviceallerdale.org.uk


ISSUE 434 | 22 AUGUST 2019 | 5


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