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TRAINING & EVENTS


CHAMBER TRAINING


THE BUSINESS TOOLKIT ABSENCE MANAGEMENT Date:


18 September


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT


A half day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.


GETTING THE MESSAGE RIGHT CUSTOMER SERVICE ON THE TELEPHONE Date:


12 September


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


When using the telephone to speak to current or potential customers, it is vital that that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.


MINUTES MADE EASY Date:


10 October


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


This full day course will help those that attend to understand what is needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.


SALES & MARKETING BUILDING NEW SALES RELATIONSHIPS Date:


18 July


Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


This highly implementable, practical course starts with an in depth look at sales relationship strategies,


systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.


SOCIAL MEDIA MARKETING Date:


13 September


Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company's business and communications objectives.


LINKEDIN FOR BUSINESS Date:


11 October


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT


This half day workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the power and opportunities of LinkedIn for you and your business. The workshop is designed to show you how to grow your business by building deeper relationships with your current clients, get more referrals and connect with new potential clients.


TECHNICAL SEARCH ENGINE OPTIMISATION Date:


15 October


Time: 09:10 – 13:00 Cost: Members: £140 + VAT Non-Members: £180 + VAT


This course gives delegates a firm understanding of technical and on page Search Engine Optimization (SEO), showing them how to ensure that a site is well targeted for Google and other search engines. By the end of the session we'll give you a firm understanding of how best to structure a site, what technical elements are most important and how to set up a page for success!


MANAGEMENT & PERSONAL DEVELOPMENT TRAIN THE TRAINER


32 inbusiness AUGUST/SEPTEMBER 2019 Date: 16 & 17 July


Time: 09:00 – 17:00 Cost: Members: £458 + VAT Non-Members: £598 + VAT


The two-day course has been designed to train staff who have recently been employed in a position of a trainer, or who are expected to train other staff within a business – whether this be in a skills area or company procedures. Those that complete the course should leave with the ability and confidence to deliver first class training.


CONFLICT MANAGEMENT Date:


10 September


Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non-Members: £180 + VAT


Conflict management is a way of resolving conflict early by means of


skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand.


PROJECT MANAGEMENT Date:


11 September


Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non-Members: £299 + VAT


Provides a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the “jargon”. This will give staff the skills to strategise a project, plan all aspects of the delivery in a controlled sequence using proven tools and techniques. This is aimed at new and aspiring project managers and


Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees


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