customer own the artwork? Does the customer own the page layout and imposition files the printer created? This should be defined clearly and may need to be modified for different customers. Some printers include this as a separate section in their terms and conditions of sale.
Proofing: The customer needs to understand company policy and their responsibility for verifying the accuracy of proofs. Proofs signed with an “OK” mean “print as is,” and the printer is not responsible for mistakes. If the customer does not require proofs or does not want to pay for proofs, they must know that the printer is not responsible for work printed with mistakes as they were supplied. The printer should have an internal QC process to ensure work is printed as was supplied by the customer.
Overruns: The current Best Business Practices document says “Overruns or underruns will not exceed 10 percent of the quantity ordered, unless specified otherwise in the agreement. The supplier will invoice for the actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of estimate.” Do your customers require specific quantities? Do you charge customers for over/underruns? As many customers are unaware of this policy, it should be clearly defined and may need to be adjusted for different customers.
LEARN MORE
Printers need to have a document specifying best business practices and terms and conditions of sale to protect them in disputes with customers, as courts are unfamiliar with common practices in the printing industry. An attorney should review the document, and the final version should be provided to the customer before any job is accepted and printed.
Our Best Business Practices for Terms and Conditions of Sale template is available in PDF form here: printing. org/resources/free-member- resources (PIA membership required to access).
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