MYSTERY SHOPPER WIN MY BOOKING
NEWCASTLE
WANTED: A couple are keen to visit Amsterdam for up to a week in October, ideally via ferry and car. BUDGET: £2,000
WINNING AGENT
ASSISTANT BRANCH MANAGER HELEN MCLEAN
‘ VERDICT
All three agents came up with great recommendations and were able to meet my desire to travel via ferry.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Top-scoring agent each month will win use of a Mercedes SLK for 10 days
The winning agent must be at least 25, for insurance reasons. Any agent who is under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. The winners will be informed by Travel Weekly.
94%
Barrhead Travel 3 ELDON SQUARE
An agent greeted me promptly and was enthusiastic about my holiday ideas, which she established by asking
lots of questions. I was given two holiday options. The cheaper was £1,446 for seven nights’ bed and breakfast at the
Golden Tulip Amsterdam West, travelling via ferry with our car. The agent also made an effort to find a hotel with parking. She did have to refer to a colleague during my visit.
88%
Dawson & Sanderson 26 RIDLEY PLACE
The agent was friendly and positive, but I found the store difficult to navigate, and it took me some time to find the appropriate person. The agent asked some probing questions to get an idea of my preferences, but she was unable to offer in-depth information
on what Amsterdam had to offer. I was recommended five nights’ bed and
breakfast at the Best Western Blue Tower Hotel for £1,090, including parking.
I’ve worked for Hays for seven
years, and as a retail agent for four of those. I like dealing with people and when
customers come in and don’t know what they want, and trust you to find their perfect holiday.
Hays Travel 5 RIDLEY PLACE
I was greeted straight away by a friendly agent who seemed knowledgeable and was happy to help. She asked a series of open-ended questions to fully understand my requirements, and used online resources as well as her personal experience to bring the holiday to life. I was recommended six nights’ bed
and breakfast at the Ibis Stopera Hotel, travelling overnight via ferry with our
car from North Shields. I was offered car parking at my hotel, but no other extras. However, I was given a list of attractions to visit while in Amsterdam. I felt that
the agent was fully committed to helping me find my ideal holiday. I would have preferred a printed summary of my holiday, rather than a handwritten one.
96% THIS WEEK’S WINNER
46
travelweekly.co.uk 30 June 2016
WIN!
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