Page 22 iPad, iTunes and iCan't Get In
Every iPad or iPhone user must have an iTunes/Apple account in order to activate their device, or to purchase and download new apps from the App Store. As part of the account registration process you are asked for an email address (Apple ID), a password, and answers to a few security questions for times when you might (will) forget your password. The trouble comes when you ask someone else to set up your device for you, or you forget to make a note of the details you gave to Apple.
We often have people visit our shop to ask us to help “Unlock” their iPad, often after a major update to the main operating system. The unlock they are referring to is the security lock that is intended to prevent someone using your device if they have stolen it.
“Unlock” My iPad
The only way to remove a security lock is to log in to your iTunes account. We turn to the customer, who stares back blankly!
Without a password, we try the password recovery process, which asks for the answers to the security questions, or confirmation via the alternative email address or phone number provided during registration... blank faces again. At this point the iPad or iPhone is effectively a door stop. The only way to unlock it will be if Apple are kind enough to do it for you in an Apple shop... which, often, they are not!
Don't Get Locked Out To avoid losing access to your iPad or iPhone,
you need to make sure you have all your account information while you DO have access to it;
• Make a note of your Apple ID and password somewhere safe. • Make a note of the answers to your security questions. • If you have set a recovery email address or phone number, make sure it's one you still have access to!
If you need any help checking your Apple/ iTunes account details, pop into Quesada Computers with your device and we'll help you recover or reset your security information. Find us at Avda. Las Naciones 1A, Local 27, Quesada, or call us on 96 627 2416.
QF Focus Magazine
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