from within program” which has been recognized by the franchisor for its success in developing employees into restaurant management leaders. Half of our managers started off as hourly partners. It has been an honor to watch each of them grow, develop, and thrive in our company.
We also focus on leadership develop- ment for our top partners with programs such as the LIT Program (“Leaders in Training”), which meets twice a month in a classroom setting to focus on develop- ing leadership skills, time management and communication skills.
Karas Hospitality offers a Joint Venture Partner Program to our General Manag- ers. This offers them an opportunity to move up in the company and have an ownership interest in the restaurant they manage. Stimulating growth from the hourly partner level to the top man- agement level is imperative for reten- tion and employee satisfaction!
Is there a customer experience you are most proud of? One of our Core Values is Community: “We believe in being involved in the communities that we serve and that being socially responsible is not an option but a calling. At Newk’s Express Café, we make an intentional effort to
40 Connect And Grow With Women In Our Community
be involved in the lives of the people, organizations and businesses that make up our community. We expect that all our team members will be in- volved in serving the community and introducing the community to the Newk’s way of service.”
I find the most satisfaction when I hear stories of how our managers or hourly partners embrace the NEWK’S culture of service! We have a guest that frequents our Blakeney loca- tion who is disabled. She visits us at least once a week. One of our hourly partners, her name is Kat, found out that she lives alone so she decided to serve outside of our restaurant and visit her once a week. Just a few months ago, she brought her mother to visit with her and delivered her flowers to her home.
We are very proud to say that our hourly partner staff and management team all share the same passion for WOW’ing our guests every day and to serve them not because it is our job… But, because we WANT to!
Do you do any charity or non profit work? Another Core Value that we live by is SERVICE: My partner’s business men- tor told him the following statement
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62