www.bpaa.com
Customer Satisfaction Customer Service is far more than just a nice smile and a pleasant personality. Great customer service advocates understand the essence of customer service and execute it in their every action. This course will take your employees to that level. Lessons covered in this course include: Why People Frequent a Business, What is Customer Service and Becoming a Customer Service Advocate.
OVT002 FREE on-line, $25 for CD
Food and Beverage Service In today’s successful bowling center, food and beverage is one of the most important pieces of
and beverage operation. This course is designed to train your employees in the operation of this end of the business. Lessons include: Food Operations, Controlling Alcohol Service, Safety, Cost Controls and Handling Special Events.
OVT005 FREE on-line, $25 for CD
Clean It Up! This unique training course addresses the issue of cleanliness and appearance in a bowling center. Complete with a cleanliness checklist, this course is perfect for all your employees who are involved in making your center a more positive customer environment.
OVT007 FREE on-line, $25 for CD
Human Resource Management This is the most extensive program offered in the staff training series. This program serves as an HR training course as well as a reference guide to critical HR issues. There are nine separate downloads of sample Human Resource documents. This is a critical program for every bowling center’s management team.
OVT006 FREE on-line, $25 for CD
Safety Training Millions of dollars are lost every year in the bowling industry by accident, injuries and mishaps that could have been prevented. This extensive course goes a long way in addressing these issues. A few modules contained in this course include: Lifting and Carrying, Organization and Neatness, Common Causes of Unsafe Equipment, Safe Work Practices and Your Role in Safety.
Sponsored by OVT003 FREE on-line, or CD available.
Visit
www.BowlingUniversity.net to access these classes and get more information.
Additional Training & Management Aids
Operations Toolbox The Operations Toolbox is a unique look at some of the operational issues that proprietors face daily. The Toolbox modules were written by some of the most innovative thinkers in the bowling industry. The complete Toolbox may be ordered or downloaded online at no cost to members.
Topics covered in the toolbox include: Customer Service – Instilling a Customer Service Culture MA-100-A Credit Card Processing – Understanding Credit Card Processing MA-100-B Finance: Cost of Sales – Costs Occurred in a Bowling Center MA-100-C Finance: Value of a Center – How Much is my Center Worth? MA-100-D
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