www.bpaa.com
Bowling University Online Training and Management Certification MAINTENANCE
Online Classes CUSTOMER SERVICE
Service Standards (09101CS) Implementing Service Standards (10201CS) Customer Service: Service Training Lab (10301CS)
ENTERTAINMENT INCOME
Introduction to Profit Centers (09101E) Implementing Profit Centers (10201E) Implementing a Redemption Center (10202E)
FINANCE
Intro to Financial Analysis (09101F) Cash Management (10201F) Finance: Pricing Strategies (10202F) Operational Measurements (11203F)
FOOD AND BEVERAGE
Basic Food and Beverage Operations (09101FB) Food and Beverage Pricing Strategies (10201FB) Inventory and Portion Controls (10202FB)
HUMAN RESOURCES
Staffing and Recruiting (09101HR) On-Boarding (10102HR) Employee Relations (10103HR) Staffing Procedures Lab (10301HR) LEADERSHIP
Leadership Principles (10401L) Team Synergy (10402L)
SUPERVISORY SKILLS
Employee Motivation (09101S) Increasing Performance and Efficiency (09102S) Legal Operations (10103S) Managing Conflict and Employee Discipline (10104S) Effective Delegation (10105S)
Individualized Certification Projects Food Service Operations (10CPFB) Leadership and Operations Management (10CPL) Maintenance Productivity (10CPM) Marketing Plan Development (10CPM)
FOOD AND BEVERAGE
LEADERSHIP MAINTENANCE MARKETING AND SALES
Maintenance Department Management (10101M) Center Maintenance Guidelines (11201M)
Maintenance Tracking, Monitoring and Budgeting (11202M)
Performance Standards and Accountability (11203M) MARKETING AND SALES
Strategic Marketing (09101MS) Building and Retaining a Customer Base (10201MS) Customer Demographics & Segmentation (10202MS)
To check availability or to register, please go to
www.bowlinguniversity.net, call 800-343-1329 for more information or email
education@bpaa.com.
| 15
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48