EDUCATION
Bowling University Online Management Training and Certification
Online Classes CUSTOMER SERVICE Service Standards (09101CS) – starting 10/10 z
Implementing Service Standards (10201CS) – starting 10/10 z
Service Training Lab (10301CS) – starting 10/10 z
ENTERTAINMENT INCOME Intro to Profit Centers (09101E) – starting 10/10 z Implementing Profit Centers (10201E) – starting 11/10 z TBD (10202E) – starting 12/10 z Service Diversification Lab (10301E) – starting 1/11 z
FINANCE Introduction to Financial Analysis (09101F) – starting 10/10 z
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Cash Management (10201F) – starting 10/10 z Pricing Strategies (10202F) – starting 11/10 z Breakeven Analysis Lab (10301F) – starting 12/10 z
FOOD AND BEVERAGE Basic Food and Beverage Operations (09101FB) – starting 10/10 z
Pricing Strategies (10201FB) – starting 11/10 z
Inventory and Portion Controls (10202FB) – starting 10/10 z
HUMAN RESOURCES Staffing and Recruiting (09101HR) – starting 11/10 z On-Boarding (10102HR) – starting 10/10 z Employee Relations (10103HR) – starting 12/10 z Staffing Procedures Lab (10301HR) – starting 10/10 z
LEADERSHIP Leadership Principles (10401L) – starting 2/11 z Team Synergy (10402L) – starting 3/11 z
MAINTENANCE Equipment Introduction (10101M) – starting 11/10 z
Performance Standards (10201M) – starting 12/10 z Inventory Controls (10202M) – starting 1/11 z Preventative Maintenance (10203M) – starting 2/11 z
MARKETING AND SALES Intro to Strategic Marketing (09101MS) – starting 10/10 z
Building and Retaining a Customer Base (10201MS) – starting 11/10 z
Customer Demographics and Segmentation (10202MS) – starting 10/10 z
SUPERVISORY SKILLS Employee Motivation (09101S) – starting 10/10 z
Increasing Performance and Efficiency (09102S) – starting 10/10 z Legal Operations (10103S) – starting 10/10 z
Managing Conflict & Employee Discipline (10104S) – starting 10/10 z Effective Delegation (10105S) – starting 11/10 z
Individualized Certification Projects – available at any time
FOOD AND BEVERAGE Food Service Operations (10CPFB)
LEADERSHIP Leadership and Operations Management (10CPL)
MAINTENANCE Maintenance Productivity (10CPM)
MARKETING AND SALES Marketing Plan Development (10CPMS)
LEGEND z = Monthly
z = Bimonthly z = Quarterly
To check availability or to register please go to
www.bowlinguniversity.net, call 800-343-1329 for more information or email
education@bpaa.com.
Shipping/handling charges may apply.
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