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In the hot seat: Alan Tilley
If you could get a big refund on yourwater bills would you?
According toWater Audit Services, it appears there is still one area that remains relatively unknown within business management cir- cles. It concerns water usage, principally incorrect water charges, that in many cases go on unnoticed for years. Within the water industry it
is accepted that around 70% of commercial water charges can be wrong. This may be because of over- charging on fixed and volu- metric charges or underground water leaks that you are paying for. As a result of these incor-
rect charges water authori- ties all over the UK provision finances to refund those businesses affected. Busi- nesses, of course, need to be aware of this possibility and
be in a position to under- stand their water charges and contest them. Many or- ganisations tend to pay scant attention to their water bills, are unable to change providers, and the charging is often too complicated to understand. This is where the services
of a water consultant come in.Water audit companies provide services such as bill validation, water manage- ment and leak detection. The services are provided on a ‘no savings, no fee basis’, a true no lose proposition. Refund amounts can be
substantial with financial compensation often in the thousands of pounds. A re- cent refund to ferry operator, Red Funnel, totalled £54,000 with ongoing savings re- ported at an incredible
£36,000 per year - the sort of financial benefit that has a real impact on the bottom line. The savings and refund
awarded to Red Funnel was made after a full audit of water charges at all of its terminals and offices in Southampton and the Isle of Wight - a total of five sites where complicated billing was identified together with excessive consumption levels for the facilities served. The cleaning industry is a
huge consumer of water; it goes without saying that thousands of end user facili- ties and contracting compa- nies could be affected. Our advice - call in an expert today, the decision could make your year. www.
waterauditservices.co.uk
Sodexo ranked 'gold' in CR index
Sodexo has achieved a 'gold' band ranking in the Business in the Community Corporate Responsibility Index for a third consecutive year. The annual CR Index is the UK's leading and most in-
depth voluntary benchmark for corporate responsibility. It has been run by Business in the Community (BITC) for over a decade to help companies accurately measure and man- age all aspects of their social and environmental perform- ance, shape how they integrate and improve corporate responsibility throughout their business operations, and benchmark themselves against competitors. Achieving a 'gold' ranking means Sodexo is able to
demonstrate openness and transparency through effective public reporting of itsmaterial environmental and social is- sues, programmes and performance. This is managed through the 'Better Tomorrow Plan', the company's world- wide sustainability strategy to 2020. Gold ranking compa- nies also tend to expand and adapt their risk management processes by incorporating relevant aspects of corporate responsibility, risk and opportunity and are able to articulate their CR strategy in an effective manner with clear and measurable targets. Thomas Jelley, corporate citizenshipmanager at Sodexo, who received a BITC Game Changer
Award in recognition of his work to advance the responsible business movement last year, said: "We are thrilled to have achieved gold band ranking for a third consecutive year. It is a great en- dorsement of Sodexo's Better Tomorrow Plan and the efforts of colleagues across the UK and Ireland who have helped to bring it to life through continuous improvement inmanagement and performance." Stephen Howard, chief executive, Business in the Community, said: "I congratulate Sodexo for
achieving gold band ranking because it signifies a key step on the journey, a willingness to rise to the challenge and that they are part of a movement of responsible business in which all com- panies have their unique part to play. We look forward to working with, supporting and challeng- ing Sodexo to build on this achievement as we, together, drive the transformational change needed to deliver a sustainable economy."
www.sodexo.com
6 l C&M l JUNE 2013 l
www.cleaninghub.net
Managing director of ProchemEurope Ltd
Alan Tilleywith his son James at the Champions League Final 2012.
Who has had the greatest influence on your business life? My father Ron Tilley. He never used a computer but he knew how to clean carpets and upholstery.
What is your favourite book? ‘Notes froma small island’ by Bill Bryson and ‘Fatu Hiva’ by Thor Heyerdahl.
What is your favourite film? ‘As good as it gets’ with Jack Nicholson.
Who is your favourite singer/band? David Bowie/The Eagles (and nothing with Rap, Z, Jay or Feat. in the title).
What football (or other sport) teamdo you support? Chelsea since my grandfather tookme tomy first match in 1966.
What’s your favourite pastime? Long distance walking.
Bitter, lager, spirit or wine? Fullers London Pride then, Bavaria 0.0% now.
Pizza, Curry, Chinese, English, other? Full English breakfast until someone finds out about my high cholesterol.
Who is themost important person alive today and why? Politicians and great philosophers come and go but only JoséMourinho can win the ‘treble’.
What are your hopes and dreams for the future? That the use of handkerchiefs or tissues will become as pop- ular as mobile phones on public transport.
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