BLOGS
A selection of our recent blogs posted at
www.railtechnologymagazine.com
October 19 Like a rainbow
The new South West Trains initiative to improve communication with customers is an intelligent and easily accessible way to share information with passengers.
If there is the threat of disruption, it is imperative to inform travellers about it as soon as possible, so they can begin to re-plan their journey.
Information must be up-to-date, readily available and easy to understand – all of which the new ‘Rainbow Board’ provides.
Additionally, the tool will be both online and in a physical presence at stations, making it as widely available as possible.
Other operators could take a leaf out of
South West Trains’ book on their interaction with passengers and consider innovative approaches to displaying information on service status.
October 3 Branson vindicated?
Imagine, just imagine, if the DfT had not uncovered these shambolic mistakes in its sums until a few years down the line.
The cost and waste of taxpayers’ money, already grotesque, would be phenomenal, as the failed bidders took the Government to court.
Patrick McLoughlin, barely
a month into his new role as transport secretary, cannot be blamed – but Justine Greening, an accountant by training, does not
come out of this well.
Could this astonishing turn of events precipitate changes to the entire franchising process? Hopefully at least one of the two major reviews comes up with something: after 15 months and tens of millions of pounds spent deciding who should run West Coast services, we now have no idea.
Many wags refer to the DfT as ‘Daft’ – this goes way beyond daft. What an embarrassment.
September 27 Maintaining excellence
The latest performance fi gures show a signifi cant improvement in trains arriving on time, resulting in the best fi gures for this period ever recorded.
Train operators should be looking very carefully at their operations during this period, to ascertain what factors have led to such great scores.
This good news must be turned into best practice, and encouraged across the network and throughout the year.
Delayed trains are not just bad for passengers left waiting, they are bad for the industry; damaging their reputation, losing revenue and affecting the number of services that can be allocated into the schedule.
So well done TOCs, and keep it up! i More blogs like this at:
www.railtechnologymagazine.com/ railway-blog
12 | rail technology magazine Oct/Nov 12
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84