KAM Hair and Body Spa, Lossiemouth, Scotland

Assistant, Michelle McPike

Imagine personal success

With Matrix products supporting the success of its hairdressing services, the KAM Hair & Body Spa in the coastal town of Lossiemouth, Scotland, confidently delivers great hair, style and colour, leaving clients feeling great and looking forward to returning for more.

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starting as a Saturday girl aged 14. In business for a couple of decades and opening her current salon seven years ago, Karen is proud of her success and in particular, her happy salon team of 18 professionals. “I’ve never once had to advertise for

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business,” says Karen. “Lossiemouth is a small coastal town and we’ve built our business purely on word-of-mouth.” The business is set over two floors;

the beauty rooms are upstairs, the salon (which looks after an average 300 clients a week) is on the ground floor and the front of the shop is a full-on retail store. KAM’s philosophy is to give every client the very best service, cut, colour and bespoke hair advice. “I want our clients to be able to cope

with their hair every day of the year,” says Karen, a committed 100 percent Matrix user for the past 14 years.

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Manageress/Stylist, Paula Main

“MOST OFMY CLIENTS HAVE COLOUR BUT I NEVER HAVE TO PUSH IT; JUST RECOMMENDING THE RIGHT SERVICE IS ENOUGH AND I KNOW WHAT YOU SEE IS WHAT YOU GET!” Manageress/Stylist, Paula Main

for Matrix for nine years, Karen’s focus on her own team members’ training has paid dividends, with startling business growth. “Retail sales are up by 50 percent

versus two years ago. And since we introduced Dream Age into the salon last October, we’ve seen a 17 percent increase in our colour services and a further retail sales increase of 13 percent,” says Karen. “Not bad when you consider the current trading climate.” Karen explains why she thinks Matrix

helps to contribute to her success. “All the products are so easy to use and the results are brilliant – especially the colour – on every type of hair. It is easy to teach, the theory isn’t difficult and staff learn how to use it really quickly.

AM Hair & Body Spa owner, Karen Thompson has been passionate about hair since

“And to help achieve this, I believe an

ongoing training focus is vital. I never stop learning and constantly take off on courses and strive to be better and better.” As well as being a Colour Educator