CONTRACT PROFILE
just improved morale that cuts scrap. Staylor said it’s virtually impossible to prevent thermal growth in your ma- chine tools if you can’t main- tain a steady temperature within the facility. He insisted this is true even though some of their fi ltration systems are rated to maintain a constant coolant temperature within half a degree.
The Reinecker WZS 700 grinding a step drill. While the geometries vary enormously, Sonic concentrates on solid carbide tools.
“The First Relationship is the One You Have with Your Staff” Despite the years of expe- rience and raw talent that go into designing custom cutting tools and the big investment in sophisticated software and
machines it takes to make them, Preinesberger and Staylor are both convinced their business is built on relationships, starting with the staff. “The machines are a commodity,” said Staylor. “Every tool grinder has a Walter machine, or an ANCA. Not every- one has a Reinecker, but there are other machines that run NUM software. There are advantages to having two different software suites under one roof, because they each have their strengths. But that’s not our secret. The secret here is that we’ve cross-trained almost everyone to run everything and to design tools themselves. “They want to research to fi nd out why something doesn’t work. Because they like the customers. It’s all about relation- ships. And the fi rst relationship, the one that starts every- thing, is the one you have with your staff. “The other day I mentioned to Mike [Fischer, Production Lead], that a customer doesn’t like an aspect of a certain tool we make. I went back to the offi ce and got involved in 9000 other things, but I soon found out that Mike and the guy who made the tools had both gone online and looked up every single thing they could fi nd on that particular
application...the material properties, its hardness, how it cuts, the convention- al wisdoms... I didn’t tell anyone to do anything. I didn’t prod. I just mentioned that we needed to look at this. They did it on their own. Because it’s contagious. The desire to be the best is contagious.”
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AdvancedManufacturing.org | July 2015
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