Joined up thinking in the theme park washrooms


o-one visits a theme park for the washrooms. But grubby toilets where supplies of soap, hand towels or toilet tissue have been allowed to run

out will create a negative impression in the visitor’s mind – no matter how great the rides are. It can be difficult for theme park cleaning staff to keep an

eye on every washroom throughout the entire facility at all times. Trekking from one washroom to the next, checking for empty dispensers and monitoring cleaning needs – it all takes time, effort and the use of a valuable labour resource. And it’s also a fairly monotonous task. Now a leading washroom hygiene provider has come up

with a system that allows cleaners to tell via a smartphone or tablet which washrooms need a visit and when. The system informs them which dispensers for soap, hand towels and toilet paper are running low. And it keeps them up to date with traffic flows so that they can tell remotely which washroom cubicles are receiving the most visits. When the bins are almost full they will be notified of that, too. This ground-breaking system - Tork EasyCubeTM -

connects every washroom dispenser throughout the facility to the web and uses sensors on cubicle doors to monitor traffic and provide data-driven servicing. This means employees no longer have to visit each washroom on the off-chance that a dispenser might have run out, or to check whether a

washroom is attracting particularly heavy use and may need extra cleaning. Already proving a major success at theme parks in

Sweden, the Netherlands and France, Tork EasyCube is now available in the UK. Venues using the system have reported a rise in customer satisfaction levels, a dip in customer complaints and better staff morale. “In our latest customer satisfaction index we scored well

above 80 per cent for having clean and fresh toilets,” said Dragica Novacic, Park Support Manager at the Grona Lund theme park in Stockholm. “This is an all-time high and the kind of result we could only have dreamed about a few years back. And we now have employees who are eager to work in the cleaning teams since the system makes it clear to them how they are improving our visitors’ experience.” Tork EasyCube has also been great for team spirit at the

Furuvik zoo and amusement park in Sweden according to cleaning staff member Malin Blom. “With the time the system has saved us we’ve been able to go the extra mile when cleaning the washrooms,” she said. “Visitors have been giving us a lot of praise.” To find out how you can improve washroom efficiency at

your park, go to:

A bad experience in the loos can tarnish the happy memory of a great day out. Amelia Baker from washroom hygiene provider Tork® explains how a revolutionary new system is increasing efficiency, improving customer satisfaction and boosting staff morale at theme parks all over Europe.


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