Franchise Focus Five-star success
One of only fi ve franchisors to be awarded 5 Star Franchisee Satisfaction four times, ActionCOACH is onto a winner
INVESTMENT LEVEL: £21,000
About the franchise system: “I have been involved with franchising
previously. This franchise is way ahead of anything I have seen in business. The support is world class. The area developers in the UK care deeply about their franchise owners.” “There’s almost too much on off er. As an experienced coach it’s easy to navigate past something that will not perfectly fi t in with my coaching business. Fortunately, for a new starter, there’s plenty of people to ask about the relevance and timing of introducing new initiatives.”
About culture and relationships: “ActionCOACH is very much a learning organisation. It never stops improving. Team meetings are always excellent. In fact, whenever the community comes together – be it conferences or even just webinars – the communication is supportive and encouraging.”
About value and rewards: “When investing it was hard to see the
Ian Christelow and Julie Wagstaff , founders of ActionCOACH UK A
ctionCOACH franchise owners are some of the most satisfi ed in any UK franchise network and, for four straight years, an
independent survey has proved this with record-breaking satisfaction scores. In 2013, ActionCOACH was the fi rst to
be awarded 5 Star Franchisee Satisfaction status by Smith & Henderson, following outstanding feedback undertaken anonymously by ActionCOACH franchise owners – a rating ActionCOACH has achieved every year since. Smith & Henderson’s Franchise Satisfaction Survey has been adopted by over 100 franchisors since it started in 2011. Franchise owners are invited to rate their franchisor, its products and services and its infrastructure. The overall score of 86 per cent puts ActionCOACH in the fi nal for The Best Franchise Awards held in November, where, for the last two years, it has won Best Mid-Priced Franchise.
Steven Frost, CEO of Smith & Henderson, said: “ActionCOACH was awarded 5 Star Franchisee Satisfaction based on positive feedback from its franchise owners. They rated it above average across all fi ve key areas that we measure in our industry benchmarking programme, like training and support, and relationship with their franchisor. “While nothing guarantees that a particular franchise is a good fi t for you or you will be successful, franchisors like ActionCOACH that have recently been awarded 5 Star Franchisee Satisfaction status are a good place to start.”
What ActionCOACH franchise owners said:
About training and support “The support off ered by the franchisor has been outstanding for me over 11 years. The additional support received by fellow franchise owners is truly amazing and I have never seen or
royalty as anything but a liability. Now, it is defi nitely an investment in protecting my very attractive livelihood.”
“When you have built this franchise and
your reputation locally, the satisfaction of helping other business owners get what they want is immense.”
If you’re inspired by ActionCOACH’s success stories and the feedback from the people who matter the most, the franchise owners, and you: A) get a buzz from helping others succeed; B) love learning and developing yourself; and
C) have enjoyed success in your career or sport,
then fi nd out more by watching the six-minute overview video at
actioncoach.co.uk.
ActionCOACH Business services
www.actioncoach.co.uk ukrecruitment@actioncoach.com 01284 701 648
experienced anything like this in any other organisation I have been a part of over 35 years in business.” “We have an exceptional team that’s happy to endlessly share information so we individually and collectively win more often. It’s a by-product of the rigorous way our 14 points of culture are applied daily throughout this community.”
December/January 2017 |
BusinessFranchise.com | 71
Investment: £20k-£50k
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