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FoR NEWS


IKEA Centres appoints new managing director


IKEA has appointed Gerard Groener as the managing director of IKEA Centres, its global shopping centre company. With 25 years’ experience in retail


real estate, Groener joined IKEA Centres as deputy manager in June 2015. His previous roles include working with for Dutch-based retail property company Corio where he was chief executive until 2015 when the company was acquired by French property fi rm Klépierre. Commenting on his new role,


Groener said: “I look forward to my new role and to continuing to build our business together with the IKEA stores and our tenants. What I want to bring to the role,” he continued “is a view of the future of IKEA Centres with the customer in focus in everything we do. “Ours is very much a people


business, not only inside the company with colleagues and business partners, but also toward the customer. It is exciting to have the opportunity to lead IKEA Group’s shopping centre unit.”


UK’s favourite fast food restaurants and coffee shops revealed


A new poll has revealed UK consumers’ favourite fast-food restaurants and coffee shops. The research by Market Force


Information polled more than 4,565 UK consumers who were asked to rate how satisfi ed their last experience at a given restaurant was and how likely they would be to recommend it to others. The study also looked at the


specifi c attributes that drive satisfaction, analysing factors such as speed of service, food quality and value for money. Five Guys Burgers and Fries was


found to be the UK’s favourite fast- food restaurant, taking the top spot from last year’s winner Nando’s. In the café category, Pret A


Manger was chosen as number one


for the second year running while Caffè Nero leapfrogged Greggs into second place. Third place Greggs was closely followed by Costa Coffee and Starbucks. Overall, one in eight customers


reported dissatisfaction with their experience in a café, revealing plenty of room for improvement. Cheryl Flink, chief strategy offi cer


at Market Force Information, said: “The popularity of speciality coffee in the UK has exploded and shows no signs of slowing. Our research shows that this sector is intensely competitive. Although Pret A Manger scores best, the other brands have very similar guest ratings and will need to focus on product quality and the service from staff to differentiate.”


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