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The Retail revolution


39


If employees are required to work differently as a result of technology or respond to changing customer requirements then it may be that their contracts will have to be permanently amended to reflect new ways of working.


and investment in training employees in new skills.


CONTRACTUAL CHANGES If employees are required to work differently


as a result of technology or respond to changing customer requirements then it may be that their contracts will have to be permanently amended to reflect new ways of working. Changes to employment contracts can


generally only be implemented by agreement with individual employees. The key to obtaining such agreement will be adequate consultation with those affected. Employers should be cautious in seeking to rely on a contractual clause which purports to allow them to impose changes unilaterally. A proper communication process explaining why the changes are necessary will be needed and again this will take time.


CONCLUSION While large numbers might make eye


catching headlines it’s quite possible the actual job losses in the retail sector won’t be as cataclysmic as stated. However, employers need to prepare for a period of change as they seek to manage economic pressures and structural transformation. By avoiding the legal pitfalls employers will ensure they do not end up incurring even higher costs through litigation and prevent brand damage that could ultimately affect their bottom line.


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