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THE MONTH IN NUMBERS
The month in numbers…
3 BILLION…Visa Europe has announced that 3 billion contactless transactions were made across Europe
in the last 12 months. European consumers used their cards 360 million times in April, alone, a 150% increase from April 2015 – with the average value rising 12% to €13.83.
98%... A new survey by Juniper Research finds UK mobile banking users in positive mood, with 98% of respondents stating that they were “very happy” or “quite happy” with their service.
At the same time, however, 31% would consider changing banks if they had a bad experience. In the US it was much less of a concern, where users display similar levels of satisfaction, but only 16% of respondents would consider leaving their current bank. While 70% of UK respondents now use mobile banking, a lack of trust remains a key barrier to non-users, together with a preference for alternative engagement channels such as in-branch offerings.
77%... Challenger banks are gaining favour among Brits who would like to see established players facing
greater competition, new research finds. A survey by Triodos Bank, which is based in the Netherlands with branches in Belgium, Germany, UK and Spain, shows that 77% of UK adults feel greater competition from new entrants should be encouraged. 49% believe challengers could set themselves apart by providing better customer service, while 39% would like to see more transparency. One in three stated they should be more committed to supporting local businesses.
99%... New research from Nationwide Building Society, marking the UK launch of Android Pay, reveals 99% of Brits would not hesitate in returning home to collect their mobile device.
Of the 2,006 surveyed, 55% said access to the latest mobile payment technology was important, with a quarter willing to change their phone in order to be able to use new methods. 32% have used their mobile to make a payment, with most users doing so once or twice a day. Londoners were by far the biggest adopters of mobile payments, with 62% using the technology.
www.ibsintelligence.com © IBS Intelligence 2016
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