Infrastructure Elior |
coffee has been upgraded to offer a fully branded Costa Coffee that sits alongside a daily selection of freshly made sandwiches and day part-baked goods. Additional behind-the-counter
equipment, including a ‘hot fridge’ to offer warm day part-baked goods, such as warm pastries and pots of freshly made porridge in the morning,s has brought even more customers to the café. Lunchtime soups and Panini grills are proving very popular.
Eat well in hospital
As awareness of healthy eating increases, food served to visitors and staff at hospitals should be as nutritious and healthy as that prepared for patients
I
n line with high profile initiatives to improve food in hospitals, backed by the likes of Jamie Oliver, catering in
hospital cafes is also set to improve thanks to Elior’s eatwell concept . As awareness of healthy eating
increases, food and drink served to visitors and staff at hospitals should become as nutritious and healthy as that prepared for patients . Contract caterer Elior has taken this
task to heart with its ‘eatwell’ initiative which is committed to improving standards in hospital catering. Using the best ingredients and healthy cooking methods, menus have been adapted to suit different requirements and ethnic preferences. Reduction of use of sugar, saturated fat and salt is applied by chefs throughout the hospitals and the project is also promoting awareness of nutrition among customers. Elior are proud partners of Carillion
throughout the Barts Health NHS Trust hospital estate operating their visitor and staff feeding outlets. Carillion set Elior clear targets to introduce a food and beverage offer that captured the growth in demand within the NHS of serving food that is authentic, healthy and wholesome for hospital visitors and staff. Elior used its own philosophy on health and nutrition called You & Life to underpin a new concept called ‘eatwell’ designed exclusively for the hospital environment. You & Life helps Elior educate its
colleagues and customers about health and wellbeing. Through You & Life colleagues and customers understand the benefits of eating well and how they can make healthier choices in a variety of ways, including the provision of nutritional information (GDA) on or by products and nudging people towards making choices to support a healthy lifestyle.
Barts Staff Restaurant and Visitor Cafe Eatwell was originally introduced at St Bartholomew’s Hospital in London (universally known as Barts) and the Royal London hospitals. The outlets include a very busy staff
and visitor restaurant within The Royal London and a visitor cafe at the front of the building near the main entrance. Within St Bartholomew’s Hospital ‘eatwell’ features within the staff restaurant and grab and go cafe which is popular with visitors and NHS staff alike. Since the introduction of the eatwell concept more and more customers are using the outlets, proving that healthy food is something that many people are looking for when they are in hospitals. The ‘eatwell’ brand is tailored to each
outlet and specific hospital location. The next locations to benefit from
eatwell were The Whipps Cross University Hospital and Mile End Hospital, both in London’s East End.
Whipps Cross Hospital Café A change in service style in the café has made better use of this space for those wishing to purchase a hot drink or lighter meal. The previous self-service
162 Global Opportunity Healthcare 2015 | Issue 01
Whipps Cross Restaurant Moving away from being purely a ‘functional space’ the restaurant at Whipps Cross has now been given a more defined personality and brand identity. Staples such as the full English breakfast and classic comfort dishes at lunchtime are still available, but these now sit alongside a broader range of appealing healthy items displayed in a manner more reflective of the high street. There is a strong focus on healthy alternatives. The Elior team members now speak
knowledgeably about the food and provenance of products and encourage customers to try daily specials and meal deals. ‘Theatre cooking’ has been introduced to the counters with a daily chefs’ theatre dish that is prepared and finished in front of the customer. Each day Elior offer a ‘choose your own’ selection of compound and composite salads with a changing range of protein add-ons, toppings and dressings. Customers with special dietary
requirements are well-catered for during breakfast, lunch and dinner with daily vegetarian, dairy, wheat and gluten free dishes as well as Halal certified meats. In addition Elior have invested in a
coffee pod that serves to bolster the existing Whipps Cross offer by providing an additional site where staff and customers can purchase hot and cold drinks and a range of both healthy and indulgent snacks.
Mile End Hospital - Coffee Pod Elior have given this outlet a more clearly defined brand identity with new signage and labelling – using the eatwell brand marketing collateral. Elior’s central marketing team have trained the onsite team on how to layout the counter so that it looks, modern and appealing and remains this way every day.
Further information
www.elior.co.uk
global-opportunity.co.uk
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Elior
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