BEHAVIOURAL MANAGEMENT


Breaking bad


The smallest SME to the most massive megacorp will have had a brush with an ‘off-piste’ traveller – but what is the best way to deal with this maverick menace?


By NICK EASEN W 50 BBT September/October 2016


HEN WE FIRST PUT OUT A RALLYING CALL to rat out busi- ness travellers who behave badly, a mixture of tight lips and horrendous stories came back: the Australian executive who was de-planed in a golf buggy due to the sky-high level of inebriation, or the finance


manager forced by heavies in an Istanbul brothel to pay thousands on a corporate credit card – and, yes, the company did reimburse him. Shocking really...


On the surface, the world of business travel is one of complete compli- ance, honest accounting and above-board activity that leaves a smile on the buyer’s face, a travel management firm with a warm feeling and a grinning executive knowing he’s done his bit for the company. The reality can be oh, so different – tales of misdeeds, eye-watering bills, extremely tall stories, devious expenses and, in some cases, outright fraud as they slalom off the travel-policy piste. Here is a taste of those that dared come forward, and how buyers and travel management companies deal with them.


BUYINGBUSINESSTRAVEL.COM


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