GOOD CAUSE SECURITY
BBT and Airplus in charity cycle challenge
BBT IS TEAMING UP WITH AIRPLUS to take part in a fundraising cycle ride from London to Brighton. BBT digital editor Tom Newcombe is joining an 11-strong Airplus team to tackle the 54-mile challenge on September 11. The team are raising money for the Willow charity, which provides special days out for seriously ill young adults. Since its creation in 1999, Willow has fulfilled more than 12,500 memorable days for people aged 16-40 with conditions such as cancer, motor neurone disease and cystic fibrosis. If you would like to support the team’s efforts and this great cause, please visit:
justgiving.com/fundraising/AirPlusInternational AIRLINES
David Holley
Communication is key in an emergency
Security expert David Holley shares lessons learned from recent emergency incidents
British Airways cuts second meal option in economy
BRITISH AIRWAYS WILL NO LONGER PROVIDE a second meal for economy travellers on flights under eight-and-a-half hours. The move comes amid a number of changes being made for economy, premium and business class passengers. The biggest change is the removal of a second meal service for
World Traveller Plus (premium economy) passengers on flights of seven hours or less, and for World Traveller (economy) customers on flights of eight-and-a-half hours or less. This will affect a number of routes, including those to the US East Coast. The carrier also confirmed that newspapers will be removed
from the gates on inbound short-haul services, but will continue to be available to all customers on flights leaving London, and in the airline’s lounges. Bottled water is to be replaced by cups of water in economy class and the pre-meal snack service is being removed in First. Blankets will no longer be placed on seats for First passengers on day flights, although they will still be offered. A BA spokesperson said: “We regularly review our catering to ensure we are investing where it matters most to our customers.”
10 BBT September/October 2016
RISK MANAGERS NEED TO PUT MECHANISMS IN PLACE to understand not just where their travellers are, but what they are doing. This is fundamental to any risk-assessment process and can put you ahead of the curve when responding to an incident. While travel tracking can be very useful, it is not the panacea people think it is. Regular communications between individuals and managers regarding plans and expected locations is generally the best way to track people. Security managers should be sharing information about protocols and emergency contacts to raise their profile in the business. This is not only informative, but reassuring. Encourage travellers to share the emergency contacts with their next of kin – so that in a real emergency, they know who to call within the company. During the recent coup in Turkey, where I had multiple clients in many locations, chat rooms on secure apps such as Whatsapp were terrific in communicating with many individuals simultaneously. Individuals could also help each other on the ground and head office managers were able to follow the chat and know their people were safe. Transportation networks are favoured targets by terrorist groups as demonstrated by the attacks on airports and rail networks in Europe this summer. The rush to leave can expose travellers to secondary attacks – so securing safe accommodation as soon as possible for travellers to hibernate in can be crucial. After an incident, communicating with staff abroad remains the most difficult and pressing of needs. Ideally, travellers should be able to access their company’s procedures and communication processes. Where possible, they should be encouraged to log itineraries, contact information and update next-of-kin forms.
David Holley is director of security consultancy HP Risk
Management;
hpriskmanagement.co.uk. Read the full article at
Buyingbusinesstravel.com
BUYINGBUSINESSTRAVEL.COM
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