far too wide to define a single generation, and expectations and behaviours vary widely across this bracket. Revel noted that the likes of Airbnb


are starting to exhibit at major business travel trade shows as they target the cor- porate market, with TMC research finding “barriers to adoption coming down” for sharing economy providers. Buyers agreed their younger travellers are re- questing Airbnb stays, but shared several concerns including gas and CO2 safety checks, smoke alarms, lack of security and the issue of who has keys to the property. While one buyer said sharing economy


providers should be embraced, another said they need to “demonstrate how they can fit into a managed travel pro- gramme”, while a third buyer said travel- lers need to be educated on the reasons for travel policy. For example, sharing economy bookings are not guaranteed or properly contracted. Talking further on duty-of-care, buyers


ranked this as a greater priority than cost savings, and said damaging a company’s brand and reputation should also be con- sidered in this light.


One said a challenge is maintaining duty-of-care standards in different parts of the world, while another commented:


BUYINGBUSINESSTRAVEL.COM


Left to right: Shangri-La corporate business development director Andrew Appleby, BBT editor Paul Revel, Hotel Jen sales and marketing vice-president Marisa Aranha and Shangri-La sales vice-president Greg Ward


Hotel Jen Tanglin Singapore


“Every year we send all the hotels we use a security contract – they have to comply to our company’s health and safety criteria, not vice-versa.” ¢ To attend a future Editor’s Lunch, email Emma Gordon, stating your name, job title, company and topics of interest, at events@panaceapublishing.com


BBT JULY/AUGUST 2016 43


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