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ADVERTISEMENT FEATURE


JOINED UP THINKING


DEPLOYING AN END-TO-END TRAVEL MANAGEMENT SOLUTION


PRODUCTIVITY AND EFFICIENCY ARE BUILT INTO THE CORPORATE DNA of the Bruker Corporation. The company, a manufacturer of scientific instruments for molecular and materials research, as well as industrial and applied analysis, spends millions of pounds every year on research and development. Return on investment is, therefore, closely monitored across the business. The travel category is no exception.


In 2012, Bruker UK’s commercial contract specialist, Lisa Barnett, decided it was time to revamp the travel and expense policy and programme under her company responsibility of travel and expense management. Optimising savings opportunities while increasing traveller productivity and efficiency through traveller engagement were the main aims.


Global travel management company (TMC) Omega World Travel was enlisted after a thorough tender process to review policy and procedures, and lead the implementation of an end-to-end travel management solution. Concur Travel & Expense was identified as the best fit for business operations and rolled out across the company. Omega already boasted a strong relationship with Concur in the US market. The TMC’s unique air and hotel content aggregation addressed savings targets,


BUYINGBUSINESSTRAVEL.COM


Francesco Deluca


Lisa Barnett


and supported best fare on the day booking policy that runs in tandem with the preferred supplier programme. Francesco Deluca, Omega’s


director of sales and client services, says: “Implementing an online booking tool (OBT) with integrated expense management and payment solutions was an important step for Bruker. It has made the process much slicker for the traveller, the travel manager and finance departments. But it would not have been possible without concise planning, partnership with our clients, and buy-in from the executive leadership team.” Once the full online and offline solutions had been scoped and the project roadmap agreed, weekly calls took place between


For more information please contact Francesco Deluca on francesco.deluca@omegaworld.co.uk or call 0797 637 4480. Contact Lisa Barnett on lisa.barnett@bruker.com


BBT NOVEMBER/DECEMBER 2014 2


the client’s travel manager and Omega’s implementation team to ensure all items were completed within the allotted timeframe. Barnett says: “By the end of the first quarter of the partnership (December 2013), the goal of 60 per cent online adoption had been exceeded by 5 per cent. No leakage was detected. It was a resounding success. Over the following six months, adoption rose to 75 per cent and today sits at 85 per cent. With Omega’s support, the figure continues to rise.” Omega’s dedicated implementation and account manager, Nicola Smith, is in constant contact to ensure the policy, programme and procedures are tailored to meet the company’s evolving requirements. Travellers are also made to feel engaged during briefings and open discussion workshops. As a positive approach is adapted to securing the future of a dedicated travel and expense management programme, the travellers are more likely to comply when they understand the lengths to which their employer has gone to ensure their comfort and safety on the road.


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