Round-up | NEWS
‘We must learn from mistakes’ says bathroom retail chain boss
THE MD of one of the bathroom industry’s leading retailers has spoken out about the current state of the supply chain.
Speaking as part of a panel discussion at the BMA Conference, which explored the challenges and opportunities facing the bathroom sector, Paul Crow, the MD of bathroom retail franchise Ripples, said that the industry is still experiencing issues in the supply chain, following the major disruption caused by Covid. “There was a real sense of working together and it was probably the first instance where I experienced the whole industry trying to work together because there was no choice. The issue came when people’s patience really ran out.” He acknowledged that the situation was improving but said that learning from mistakes was the key to building a more resilient supply chain. “Things are getting better and I
think we’re still learning,” he said. “Am I happy with how things are at the moment? Not entirely, because it’s not good enough for our customers.” He praised those suppliers that he said “are putting every effort into supporting retailers” so that they can offer the best service they can to consumers. “We recognise that there are still difficulties with the supply chain,” he said. “As an industry we are trying to get things back on track. What we’re doing now is focusing our time on the aspects of the customer journey that we can control.”
Marcel Crezee leaves MHK buying group
AFTER SEVEN years, Marcel Crezee has left his role as MD expansions/ export at KBB buying group MHK, at his own request. In a statement the German-based Group thanked Crezee for driving the expansion of MHK’s export markets “enormously” over the past seven years and wished him luck for the future. Volker Klodwig, chairman of the board of MHK Group AG, said: “We would like to thank Marcel Crezee very much for his commitment to MHK’s international business, which has always been marked by passion and a high level of personal dedication.
“An important part of the successful development of our foreign locations in the past years can be attributed to his work. We wish him good luck and success for the future.”
Marcel Crezee said: “I look back on seven fulfilling years at MHK and wish the company and my colleagues personally all the best and continued success.” In a LinkedIn post, Crezee described
his time at MHK as “the best years of his career” and added that the “difficult” decision had been made after much deliberation and with “a tear and a smile”. Sales director Paul Wheeler and sales manager David Morris are the continued contacts for the UK kitchen market.
November 2023 • 9
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