NEW HEIGHTS IN SECURITY


AND EFFICIENCY The tallest in London when it was built in 1967,


the CityPoint building has evolved along with the historic city, adapting to changing demands by


implementing advanced technology to keep pace with today’s requirements.


Operated by CityPoint’s Estate Management Team, CityPoint’s mission is to ensure an optimal environment for businesses to conduct enterprise activities, while maintaining high security standards that protect tenants, their guests, their assets, as well as CityPoint staff and contractors.


Thousands of people pour into and out of the building each day, while CityPoint staff and contractors maintain 24-hour watch over the operations. Among their daily functions, three potential areas of improvement had been identified for the facility:


1. Automated key management. Over 220 physical keys unlock distinct areas within the facility. CityPoint staff are assigned varying levels of authorisation, designating which keys they are allowed to use to access secure areas as needed. A manual, paper-based system for tracking the distribution and collection of keys had proven time consuming, ineffective and inaccurate, resulting in lost and stolen keys on a regular basis.


2.


Improved security Patrol. Security officers and contractors patrol 280 designated points within the building and an additional 15 points on the surrounding grounds every day. A handheld wand was used to collect a digital timestamp at each numbered checkpoint, with the data downloaded to computers only after the completion of each individual patrol. Incident reports were handwritten, meaning they were largely un-actionable until each patrol was finished. Even then, the written reports had to be cross-referenced with the numerical checkpoint data for verification.


3. Better contractor management. Dozens of mechanical and security contractors on-site daily, help keep CityPoint running smoothly. A significant operational expense, CityPoint lacked a means for accurately auditing billable time for contracted services.


SOLUTION MyTAG.io and HID Global partnered to create a system for CityPoint that


integrates data key management, security patrol and contractor services into a single interface to deliver more accurate information in real time. Near field communication (NFC) technology enabled seamless deployment of the solution throughout the facility, with minimal investment in infrastructure.


Cloud-based solutions, including MyTAG’s security management software and HID Trusted Tag Services, allowed CityPoint to deploy this comprehensive solution, using their existing computer infrastructure,


20 | TOMORROW’S FM twitter.com/TomorrowsFM


“T


echnology and


tenant needs have changed dramatically since this building first opened 50 years ago,” said Lee Murray, CityPoint building manager. “CityPoint thrives today by adapting quickly to change, and striving to operate our facilities at the forefront of technology.”


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