“IT’S IMPORTANT TO AUTOMATE


ANY ASPECT THAT CAN BE AUTOMATED


EFFECTIVELY, TO AVOID HUMAN ERROR.”


RUBBISH IN, RUBBISH OUT


Essentially, CAFM software is just a workflow system that relies on human input when it comes to data entry, activity monitoring and cost evaluation. Jeff Dewing, CEO of Cloudfm, explains how best value and efficiency can only be achieved through optimal integration of IT tools and working practices.


Technology is unfortunately not the magic solution that we sometimes think it is. It’s easy to forget when we’re bombarded with wonderful stories about self-driving cars avoiding accidents, photovoltaics solving the worldwide energy crisis, and the internet of things making life simpler and more efficient, that what is crucial is actually its interaction with


16 | TOMORROW’S FM


human beings, rather than just its innovative existence.


This is particularly true when you’re talking about workflow systems, which is really what we’re talking about when we use the acronym ‘CAFM’: a software tool that can be used to manage facilities management activity. But if the methods and processes within the system are flawed – especially in its


integration with human actions – then it will simply enable poor practice to happen more quickly, rather than address the fundamental issues of efficiency and quality. It’s not the technology that matters most, it’s what you do with it that counts. And that’s what makes the difference between a whizzy-looking solution and a system that can deliver true value through improved transparency and control.


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