WHAT’S NEW?
INTERNATIONAL SCB CONTRACT WIN FOR MACRO
IAN WILLIAMS ROLLS OUT IWSYS – THE NEW INTEGRATED IT SOLUTION
Leading property services supplier, Ian Williams has launched a new mobile asset management solution, IWSYS, in a bid to provide clients a more streamlined proactive and responsive maintenance strategy. This mobile solution sees the integration and upgrading of several existing technologies into a single cohesive approach that includes call diagnosis, digital inclusion, delivery KPIs, vehicle tracking and centralised helpdesk.
Inernational facilities management company, Macro has won a global Integrated Facilities Management (IFM), Workplace Services and Project Management contract with Standard Chartered Bank, managing a 4.2 million sq ft portfolio across four continents.
The five-year, multi-million-pound contract, will now see Macro operating in South America and Pakistan while expanding in Africa, Europe and the Middle East.
Project Management will be provided via Macro’s parent company, Mace, and will include cost management consultancy services for retail and commercial projects across 42 markets. Mace will also provide a design production hub facility in South Africa, supporting retail branch designs and workplace effectiveness solutions across the regions.
A Macro Workplace Effectiveness team will be responsible for exploring workplace innovation opportunities for the bank and new ways of working together with FM workplace services, workplace and office design, and occupancy management.
Full facilities management (FM) services will include Mechanical, Electrical and Plumbing, janitorial, reception, security, pantry services, mail room, business support services, health and safety, as well as finance and procurement management.
Macro will manage risk for services under its own remit and energy management, with central monitoring of energy savings driving the bank’s goals for a sustainable solution. A 24/7 helpdesk and CAFM service will be self- delivered through Macro’s own fm24 business.
Denis McGowan, Global Head of Property for Standard Chartered Bank, said: “We are very proud to be extending and expanding our long standing relationship with Mace Macro, a relationship that extends into new markets and territories, deep in challenges but abundant in opportunities.”
Bill Heath, Chairman of Macro Group and Managing Director for the Middle East, said: “We are honoured to be working with a prestigious client such as Standard
14 | TOMORROW’S FM
Jayne Cox, Ian Williams’ General Manager, explained: “We’ve invested significant resource into IWSYS to provide additional functionality now and for the future. The main benefit of this new system is that it has been designed completely with the client in mind. So often, the limitations or inflexibility of specific, off-the-shelf software can impact negatively on operations, but the bespoke, workflow-based nature of IWSYS, means that it has almost limitless options for customisation. This means we can create different workflows to suit specific client requirements such as deploying stock condition surveys, customer satisfaction surveys, gas or electrical checks and certification, and a host of other field-based tasks. Most importantly, this is all held in one place and integrates seamlessly with individual housing management systems.
“IWSYS has the potential to help us add value in real time whenever an Ian Williams surveyor or operative visits a property. Clients can give us pre-defined sets of criteria that they’d like us to report back on. It’s essentially a property MOT. For example, we may be carrying out a boiler repair, but notice that the fence in the back garden is damaged, or that a tap is leaking in the bathroom. Our operatives can then report back on this immediately to the client via a hand held device. Proactive repairs can be scheduled in before the problem gets more severe and requires a potentially more costly, reactive solution. When it comes to asset management, knowledge is king and IWSYS can help gather this knowledge. In turn, it will help clients with the collection of accurate and current data in a cost-effective way.”
www.ianwilliams.co.uk
Chartered Bank and look forward to expanding our service offering along with its needs.”
Ross Abbate, Macro’s Managing Director for Europe and the Americas, said: “The depth and breadth of this contract makes it truly unique and showcases Macro’s ability to move with a client, anywhere in the world, even if this means moving into new territories.”
www.macegroup.com
twitter.com/TomorrowsFM
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