FRONT OF HOUSE
SCHOOLS SAVE WITH SMART, SECURE SERVICES
John Edwards, Facilities Management Director at Oltec FM, a National provider of integrated building and facilities management services, discusses the growing trend in the education sector for an integration of front of house and security personnel to provide a seamless concierge service.
The essence of this concept is that almost everyone is capable of excelling in multiple specialisms. This means roles can be combined to
provide high-quality, expert teams. Integrated teams such as this deliver significant cost savings to customers.
Lots of people are good at, say, security or cleaning in addition to
42 | TOMORROW’S FM
their primary role as front of house staff, or vice versa.
Most of us have dimensions to our personality that are not necessarily known to, or recognised by our employers. When not behind the wheel, a truck driver might also be an eloquent, participating ambassador for his or her favourite sport or hobby. An unobtrusive member of our administrative team might have hidden talents and a sales person
could be more than a persuasive product advocate.
WIDER ROLES In this regard, the facilities
management industry offers more possibilities than many other sectors. When it comes to security and front of house roles, multi-tasking can be a natural extension of roles where the prime function is being ‘a presence’. Police officers, for
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