WHAT’S NEW?
WHAT I LEARNT THIS MONTH Liz Kentish
What happens when you ask your employees for suggestions to help to improve the department or organisation, but you fail to give them all the information they need, or a clear idea of what you want from them?
Firstly, they will become suspicious of your motives; because they feel that you are hiding something from them. Secondly, if you don’t give full and honest information they won’t give full and honest answers. So why would anyone bother to do it?
There are many companies that do just that. Unsurprisingly it doesn’t foster a great working relationship. In fact it can work against it, creating a breakdown in trust between management and staff.
This thought was running through my head when we had a marketing team away day recently.
Our policy is to be open and transparent in all business relationships; this allows no room for grey areas or misunderstandings. It also means that you will always get honest and non-judgmental feedback in a safe environment, in a way that benefits everyone. The suggestions that we came away with from our team away day were refreshing, challenging and constructive. Ideas that we will put into practice immediately.
It’s always better to work within a trusting and honest business framework, getting the right answers to your questions, which improves performance and builds a strong team. The alternative isn’t really worth bothering with!
12 | TOMORROW’S FM
CLOUDFM TO OFFER 10-YEAR WARRANTY ON MITSUBISHI ELECTRIC
EQUIPMENT In yet another first for the facilities management provider, Cloudfm has announced that it is now able to offer a 10-year warranty on all Mitsubishi Electric equipment managed on behalf of its clients.
The move comes after the company was awarded BSP (Business Solutions Partner) status with the manufacturer enabling them to offer an extended seven-year warranty. Cloudfm will underwrite a further three-year warranty on all new equipment and parts for Mitsubishi Electric air conditioning products in the UK.
Cloudfm’s client base includes some of the best known retail and restaurant brands, such as KFC, Pizza Express, ASK, Zizzi, Wolseley, Warehouse, Karen Millen, Coast and Oasis, so this initiative is ideally targeted to add value. A key driver in developing the warranty was to help clients achieve better value from their total spend on air conditioning, which can represent a significant portion of the FM budget.
CEO of Cloudfm, Jeff Dewing explained: “At Cloudfm we already track the warranties on parts and labour associated with air conditioning, but this new offering takes our process to a whole new level. Through improved traceability, accountability and standardisation, our clients will achieve a far better return on investment over the lifetime of each installation.”
Equipment eligible for the 10-year warranty will be asset tagged at the factory and can then only be installed, maintained and repaired by Cloudfm-approved engineers who hold a Mitsubishi Electric training certificate(s).
“Cloudfm has built its reputation on delivering the best possible service to its customers and this total commitment to excellence matches the quality of delivery that we as a manufacturer expect”, commented Deane Flint, Sales Director for Mitsubishi Electric.
“The promise to add this extension to the warranty reinforces that approach and is also a clear demonstration of Cloudfm’s ability to ensure that our products deliver maximum performance for customers throughout their working life.”
www.cloudfmgroup.com
twitter.com/TomorrowsFM
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