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FACILITIES SHOW PREVIEW SHOW HIG


FACILITIES 2020 STRATEGY SUMMIT, 21ST


JUNE - 14:40


Deep dive panel discussion: Managing the cultural shift that comes with flexible working


• How do you know whether flexible working is right for your business?


• What does flexible working look like? What activities are fit for what spaces? Can everyone be agile?


• How do you work out the ratio of desks to employees?


• What are the biggest challenges of implementing flexible working strategies?


• How does it change the cultural of your workspace? • Experiences with managing the cultural shift


Following the panel discussion the moderator will open this up to floor and turn the session into an interactive group discussion with the audience.


Chris Moriarty, Director, The Leesman Index Wendy Clark, UK Property Manager, Volvo Group UK Ltd


Richard Hammond, Operations Manager, Surrey County Council


FM IN THE REAL WORLD, 22ND


JUNE - 10:50


Heathrow service partnership and beyond


This presentation will explore the journey that Heathrow Airport and Mitie have been on to deliver service excellence at the airport.


• Heathrow’s drive for supplier relationship management and a true partnership


• Knowing your client, getting into their mind set and aligning your core drivers - Mitie’s focus on real stakeholder engagement


• Demonstrating ability to deliver short-term benefits while focusing on long term goals - Benefits and potential pitfalls of a long relationship journey


Simon Priestley, Operational Solutions Director, Mitie Technical Facilities Management


Christopher Howe, Heathrow Buildings Procurement Director, Heathrow Airport


26 | TOMORROW’S FM


EXCELLENCE ARENA, 21ST


FM OPERATIONAL JUNE - 12:40


Taking the fear out of moves and refurbs


• What needs to be taken into consideration in the planning stage?


• What should you have on your move checklist?


• Lessons learnt from moves and refurbs around the world


Antony Wiltshire, Head of Facilities UK & Ireland, Edelman


Gail Charley, Director, Corporate Services – EMEA & APAC, Forrester Research


Mark Herrington, Business Moving Director, Pickfords


Bruce Shakespeare, Head of IT Estates, University of Oxford


twitter.com/TomorrowsFM


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