The 3 questions are: 1. What is the most boring part of


your job? How could we make it less boring, automate it or eliminate it? 2. What is the most inefficient or


unproductive part of your job? What causes the inefficiency? How could we make it more efficient? Are there parts of it that actually don’t have to be done at all? 3. What is the most frustrating part


3 Questions to Ask Your Team BY DONALD COOPER


Be constantly improving by constantly communicating with your staff members


below. My suggestion is that you send these


I


out to your team members, ask them to think about the questions and to get


love simple questions that get useful interaction going with team mem- bers. Here are three such questions


back to you with their responses with- in 10 days. Track who does and doesn’t get back to you, how long it takes and how thoughtful their input is. Not only will this exercise improve everyone’s working conditions and efficiency, it will also give you an excellent read on each team member’s perceptiveness, courage and level of engagement.


of your job? What makes it frustrating? How can we reduce or eliminate the frustration? You may be amazed at what you


discover about your business and your team through this simple exercise.


Donald Cooper has been both a world-class manufacturer (Cooper Sporting Goods) and an award-winning retailer. For the past 20 years he has worked with business owners and man- agers around the world to create compelling customer value, clarity of purpose and long- term profitability. Contact him at donald@don- aldcooper.com.


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