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logs, we brought every driver into our North Little Rock office for training before turning on the unit,” Brown tells us. And, keep in mind that Maverick is an OTR operation, so bringing their 1,700 drivers in for training was no easy feat. At Maverick, training consisted of two


that evening. Two weeks later we got married,” he said. The young couple lived in Saudi Araba for six months. “Most of the Americans who went


“When we first implemented electronic


hours of instructor-led and hands-on train- ing. Drivers spent time in a lab, changing duty statuses and getting comfortable with the devices before they ever even attempted to operate the electronic logs in their cabs. Trainers then took their education one


step further. They climbed into the cab with each driver, logged them in, made sure the technology was working as expect- ed, and double-checked to ensure drivers understood how it worked. In the end, this investment on the front


to Saudi Arabia lived within a gated community that was almost like a city. They could enjoy a lot of the things that you wouldn’t normally enjoy living outside the camp. But my wife and I were living amongst the people; I would stand in the same breadline as the rest of the town folks and we would float our eggs to make sure that they were okay. It’s an experience that I’m glad I had. At that time, if you were an American, the townspeople looked at you very fondly,” he said.


end dramatically minimized frustration and confusion among their drivers. It wasn’t a simple thing to do, but it made for


Passing on the skills Kuentz and his wife settled in the


D.C. area and began raising a family. Daughter Courtney was born in 1980,


followed by Jeremey in 1983 and Tyler in 1992. During this time, Kuentz supervised personnel


involved in the maintenance and operation of heavy trucks and equipment for F. E. Gregory & Sons, John Driggs Company and Mattern


EXPLAINING HOW IT WORKS, WHAT IT DOES, AND WHY THEY HAVE IT. TURNING IT ON AND LETTING ‘EM LOOSE WOULD’VE DEFINITELY BEEN A MISTAKE.”


—WAYNE BROWN, VP OF INFORMATION TECHNOLOGY, MAVERICK TRANSPORTATION


Jonathan with an Enterprise RV12, Port of Jeddah, Saudi Arabia


a much more positive experience for every- one involved. “The worst thing you can do to these


guys is hand them new technology without training — without explaining how it works, what it does, and why they have it.


Construction Company, all site development contractors. He also spent time as the safety director for Duffield Hauling. From 1991-1993 Kuentz was President of the Washington D.C. Area Fleet Maintenance Council.


Turning it on and letting ‘em loose would’ve definitely been a mistake,” says Brown. Of course, drivers weren’t the only ones to undergo training at Maverick. Everyone


He became director of maintenance at Ross Contracting Company in 2006. Located in Mount Airy, the company provides services that include site


➥ 


“THE WORST THING YOU CAN DO TO THESE GUYS IS HAND THEM NEW TECHNOLOGY WITHOUT TRAINING — WITHOUT


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BEHIND THE WHEEL — Q4 Winter 2016 21 BEHIND THE WHEEL ~ Q3 Fall 2016 25


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