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SBT Financial Services GOLD DS * * * * * * SPECIAL EDITION ON ELDS * * * “When we first implemented electronic


logs, we brought every driver into our North Little Rock office for training before turning on the unit,” Brown tells us. And, keep in mind that Maverick is an OTR operation, so bringing their 1,700 drivers in for training was no easy feat. At Maverick, training consisted of two


hours of instructor-led and hands-on train- ing. Drivers spent time in a lab, changing duty statuses and getting comfortable with the devices before they ever even attempted to operate the electronic logs in their cabs. Trainers then took their education one


step further. They climbed into the cab with each driver, logged them in, made sure the technology was working as expect- ed, and double-checked to ensure drivers understood how it worked. In the end, this investment on the front


end dramatically minimized frustration and confusion among their drivers. It wasn’t a simple thing to do, but it made for


EXPLAINING HOW IT WORKS, WHAT IT DOES, AND WHY THEY HAVE IT. TURNING IT ON AND LETTING ‘EM LOOSE WOULD’VE DEFINITELY BEEN A MISTAKE.”


—WAYNE BROWN, VP OF INFORMATION TECHNOLOGY, MAVERICK TRANSPORTATION


a much more positive experience for every- one involved. “The worst thing you can do to these


guys is hand them new technology without training — without explaining how it works, what it does, and why they have it.


Turning it on and letting ‘em loose would’ve definitely been a mistake,” says Brown. Of course, drivers weren’t the only ones to undergo training at Maverick. Everyone


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BEHIND THE WHEEL — Q4 Winter 2016 17


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