CONFERENCE PROGRAMME 15
Friday, 18 November BREAKOUT SESSION - 3: BUSINESS MATCHMAKING EVENT MEET YOUR FUTURE BUSINESS PARTNERS With pre-arranged 30-minute face-to-face meetings, it is the perfect way of networking with all interested parties (commercial partners, suppliers, customers) in one place at the same time.
Amtrium 2 9:00 - 13:30 BREAKOUT SESSION - 4: MANAGEMENT AND OPERATIONS 4.1 MARINA OPERATIONS - INNOVATIVE SOLUTIONS Moderator: Jean-Michel Gaigné, CMM - Saint-Quay Port d’Armor Presentations: Stéphanie de Bazelaire & Stephane Milot – S2F Network Tone Britovsek – IRM Question and Answer Session - Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor
4.2 STAFFING AND TRAINING Moderator: Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor Presentations: John Hogan, CMP – Global Marina Institute Brian May – Berthon Group Question and Answer Session – Jean-Michel Gaigné, CMM – St Quay Port D’Armor
Amtrium 1 9:00 - 11:00 Coffee
Amtrium Lounge 11:00 - 11:30 BREAKOUT SESSION - 4: MANAGEMENT AND OPERATIONS 4.3 MARKETING - UNDERSTANDING THE CUSTOMER Moderator: Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor Presentations: Jose Luis Fayos – ANEN Vasco de Cet – Marina di Portisco
Nicky Vaux – Empire Gals Club Question and Answer Session - Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor
4.4 CUSTOMER CARE - PAMPERING THE BERTH-HOLDER Moderator: Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor Presentations: Renata Marevic – Punat Marina Dennis Kissman – Marina Management Question and Answer Session – Jean-Michel Gaigné, CMM – Saint-Quay Port d’Armor
Amtrium 1 11:30 - 13:30 Lunch
Amtrium Lounge 13:30 - 14:30 hours PLENARY CLOSING SESSION - UNITING THE PUBLIC AND PRIVATE SECTOR Moderator: Udo Kleinitz, ICOMIA Presentations: Geert Dijks – HISWA Holland Marine Industry Marleen Maarleveld – Water Leisure Netherlands Round-up: Udo Kleinitz, ICOMIA
Amtrium 1 14:30 - 16:00 Closing drinks
Amtrium Lounge 16:00 - 17:00
Saturday, 19 November Marinas Tour Departure RAI Amsterdam 8:30
SEPTEMBER 2016 • MARINA EURO-REPORT
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