Florida Fair News
Yoenis Cespedes One-ups All of the Insane Cars He Drove to Camp Last Week Mets outfielder, over-the-top-car enthusiast, and round-waffle lover Yoenis Cespedes
continues to be the star of the Mets’ spring-training season for reasons that have nothing to do with baseball. After driving to camp in an assortment of exotic customized vehicles last week, today Cespedes arrived on horseback along with teammate Noah Syndergaard. It also appears that Cespedes had so much fun while attending the Saint Lucie County Fair on Saturday night that he returned a day later and purchased a $7,000 grand- champion hog that had been raised by a local 4-H member.
Thanks Yoenis!
Fair Manager
Jeanne Keaton celebrates another successful
Livestock Show & Sale Photos by Judn Dale Brown
Grow Your Fair Through Great Customer Service By Mark Harvey, Manager North Florida Fair
As Warren Buffett once said, “It takes 20 years to build a reputation
and 5 minutes to ruin it.” You may be in charge of a great facility with many amenities but if you aren’t providing good customer service then you risk losing business. Social media and business reputation sites such as YELP have changed the world of business as we tradi- tionally think of it. Fairs have notoriously been resistant or slow to change in this quick changing world. Whether this is due to budgetary constraints or other reasons, there are some things that you can do to enhance your fair’s reputation and build a loyal customer base. Great service starts with great people. Hir ing quality individu-
als with appropriate social skills is key. A great mechanic with poor social skills will ultimately result in a great running car but no cus- tomers. Empower you employees. Have conversations and training ses-
sions with your employees encouraging them to solve problems with creative solutions. Most times a customer can be satisfied with service rather than expending money. Focus on the team concept. A par ticipatory management style
generally builds on the team concept. Employees have the opportunity to share opinions and suggestions with the management and manage- ment uses this as an opportunity to show that this input is valued and that they “lead by example.” Reward your
employees.Motivation and encouragement are
valued as much as money in most circumstances. When employees feel valued they tend to raise their own level of performance to a high- er level. Thank your customers. This can be as simple as putting signs
over the exits thanking customers for visiting or posting on your Face- book page. People want to feel appreciated and valued for spending their money at your event. Remember, with all the tools available to people today, a dissatis-
fied customer can cost you more than revenue. It could damage your reputation and a poor reputation is just the beginning of a downward spiral.
FAIRCRACKER-SUMMER 2016
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