June 2015 continued from page 1A
Between The Lines
continued from page 1A
S. G. Torrice Co. Celebrates Grand Opening of Facility in Boston
The S.G. Torrice Com- pany recently hosted a Grand Opening for their new branch, located at 30 Northampton Street, Rear in Boston MA.
The event included ven- dors with exhibits, a buffet lunch and great prizes. Chris Bergeron is the
continued from page 1A
The Granite Group Announces 31st Branch Location
to find a way to build a pres- ence in an under-served but emerging area for busi-
ness...and Newport, as well as the surrounding towns, definitely fits the bill on both counts. The build out has begun on Union Street in Newport and we fully expect to have our doors open by the beginning of July. We could not be more excited about bringing our world-class products, peo- ple and service to this part
of Vermont.” says Bill Con- dron, The Granite Group’s President & Chief Executive Officer.
Part of their continuing commitment to expansion throughout New England, the Newport, Vermont loca- tion is the third new Branch opened by The Granite Group over the last year.
About The Granite Group
Winner of Plumbing &
Mechanical Magazine’s 2013 Supply House of the Year Award, The Granite Group features 31 Branch locations throughout New England. They are a full- service wholesale distribu- tor of plumbing, heating, cooling & water supplies. They pride themselves on supplying the highest qual- ity products in the indus- try, delivered through a dynamic distribution sys- continued on page 6A
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Branch Manager, Marc Tor- rice, Assistant Branch Man- ager and Tyler Cleary is the Territory Manager.
The Company was origi- nally founded in 1958 by Samuel G. Torrice. The original building was a small warehouse located in Melrose, Massachusetts
that was staffed by only two employees.
In 1976, the S. G. Tor- rice Company moved to a larger facility on 14 Ev- erberg Road in Woburn, Massachusetts. In 2003, S. G. Torrice moved to its corporate headquar- continued on page 6A
most out of every encounter with a customer.
The Dollars and Sense of Customer Loyalty
It is impossible to overstate the bottom-line benefi ts of creat- ing loyal customers with whom a company can continue to do business rather than constantly trying to acquire new customers. Two key statistics underscore this point: a 5% increase in retention increases profits by 25-125%; acquiring new customers can cost fi ve times more than satisfying and
New England HVAC Insider
retaining current customers Research shows that 80% of people who do not receive good customer service do not complain. They simply take their business elsewhere. Workers who are enthusiastic about the company he or she represents can provide the 'fi rst line of defense' against customer bail-out by delivering above quality customer service experience. “The customer is why you go to work. If they go away, you do, too.” - David Haverford.
Page 3A New England t
HVAC Insider June 2015 Features
Calendar
.......................................................................page 11D Job Bulletin
..................................................................page 3D F.W. Webb Haverhill & Warwick Product Expos
........page 3B George Lanthier, “Primary-Secondary Systems”
........page 10D Salesman to Salesman, "Subject"
..................................page 9B SG Torrice Grand Opening
..........................................page 10A
Timmie's Tips, "Universal Replacement Controls - Part 15"
.........................................page 9D
Trane New Haven Open House
...................................page 4A Advertising Index
ABCO Refrigeration, Temperature Control ................... page 12A API of NH, Rheem ....................................................... page 1D COOL SMART, AC Replacement Rebates .................. page 7A ComfortStar, Light Commercial ................................... page 6B CoverGuard, Lineset Covers ........................................ page 5D DCNE, Carrier ............................................................ page 1-4C F.W. Webb, MagicPak ................................................. page 5B Granite Group, Mitsubishi ........................................... page 11B Homans Associates, Bryant ......................................... page 5A Johnstone Supply, Success ........................................... page 1B JJM Boiler Works, Tune-Up Season ........................... page 10B New England Compressors, Experience Counts ......... page 2D R.E. Michel Company, LLC, Bradford White ............. page 7D Robinson Supply, Goodman ........................................ page 8B S.G. Torrice, American Standard ................................. page 2B Smart Electric, Refrigeration ....................................... page 12B Spectronics Corporation, Cool Seal ............................... page 9B Sweeney Rogers Geraghty, Inc., Fujitsu ........................ page 6A Sweeney Rogers Geraghty, Inc., Rinnai ......................... page 7B Taco, Viridian ............................................................... page 9A TCA Distribution, Ruud ............................................... page 8A Therma-stor, Ultra-Aire 98H ....................................... page 6D Thermostat Recycling Corporation .............................. page 8D Trane Business Solutions, New Location ........................ page 12D USA HVAC Heat Loads ............................................... page 11A Venstar, Wi-Fi Thermostats .......................................... page 2A
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