June 2015 Serving
Serving Connecticut, Maine,
Connecticut, Maine, Massachusetts,
Massachusetts, New Hampshire,
New Hampshire, Rhode Island and Vermont
Rhode Island and Vermont
NEW ENGLAND EDITION
Volume 25 Number 06 ®
& REFRIGERATION
F.W Webb Hosts Open House/ Product Fair in
Haverhill MA & Warwick RI
Between the
Lines
Charlie Bursey, Eddy St. Jean and Larry Morrissey Story & Scenes on page 3-4B
Story & Scenes on page 3-4B
The Granite Group Announces 31st Branch Location
by Fred Martel
Expectations vs Reality
Most people do what they are supposed to do - what is expected by the customer. When someone goes out of the way to help us, we are surprised. Our expectations are exceeded.
The Granite Group Newport exterior
The Granite Group has announced they are open- ing their 31st Branch Loca- tion in Newport, Vermont. This Branch will be housed in a 10,000 square foot fa- cility located at 565 Union Street. This building is the former home of Fred’s Plumbing & Heating. Con- struction of the Branch began last month and is expected to be open for business by early July. “This new Branch in New- port, Vermont, like other recent Branches we've opened, became a reality after customers asked us
continued on page 3A
Doing a little something extra or special is not diffi cult. Sometimes it means just doing whatever you are supposed to do with a positive attitude. Other times it might mean going out of your way or making an extra effort to help a customer. Anybody can be okay - average. It is the excellent people and the ex- cellent companies that are willing to do the extra things necessary to not have just satisfi ed customers, but loyal customers!
"It is the service we are NOT OBLIGED to give that people VALUE the most!"- James C. Penney, founder of J.C. Penny Stores.
Customer loyalty is the fuel
that drives fi nancial success, but a majority of companies are liter- ally running on empty. That can spell disaster in today's volatile, high-speed economy where cus- tomers will quickly abandon any business relationship that doesn't deliver on its promise of satisfac- tion. It is imperative that you have enthusiastic sales and customer service reps who enjoy getting the
continued on page 3A
GOD BLESS AMERICA
AMERICA
PRINTED WITH RECYCLED PAPER
Corporate Office: Insider Newspapers, Inc. • 5051 Hwy 162 S. • Covington, Ga. 30016
S. G. Torrice Co. Celebrates Grand Opening of Facility in Boston
Corporate Office: Insider Newspapers, Inc. • 5051 Hwy 162 S. • Covington, Ga. 30016
Over 50 years of Industry Service Story & Scenes on page 3A Story & Scenes on page 3A
Trane Supply in New Haven, Connecticut, Holds Grand Opening
Over 50 years of Industry Service
Chris Bergeron, Branch Manager, Marc Torrice, Assistant Branch Manager, and Tyler Cleary, Territory Manager
William Wade and Jamel Wilson, technicians from GR Wade. Trane Supply representatives: Bud Fallon, account manager; Chuck Mrowka, store leader; John Stanchak, regional sales leader; and Chad Eairheart, customer sales associate
Story & Scenes on page 4A Story & Scenes on page 4A
Mestek Announces New Vice Presidents
Emerson Hobgood - Vice President, Farmville Operations
Str r tooyy c & i enes
Charles Perry, Jr. - Vice President, Sterling HVAC
Story continued on page 10A SStory & Scenes on page 4A on Stcnued on page 1A 40A For Advertising rates & information contact Fred Martel at 401-578-1154 For Advertising rates & information contact Fred Martel at 401-578-1154
New England HVAC Insider P.O. Box 81489 Conyers, GA 30013
Macon, GA Permit No.596
PRSRT STD U.S. Postage PAID
40 Pages in 4 Sections
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40