12. Our targets for referring complaints to the Professional Conduct Panel are 80% within six months and 100% within nine months. Our targets for the final hearing in cases referred to the Disciplinary Tribunal are 65% completed within six months and 100% within nine months of referral. How satisfied are you with these timescales?
2013
Very dissatisfied Fairly dissatisfied Acceptable
Fairly satisfied Very satisfied No response
0 0
1 (17%) 3 (50%) 2 (33%) 0
2012 1 (8%)
2 (17%) 3 (25%) 3 (25%) 1 (8%)
2 (17%)
0 0
1 (17%) 2 (33%) 3 (50%) 0
13. How satisfied were you with the overall time we took to deal with your case?
2013
Very dissatisfied Fairly dissatisfied Acceptable
Fairly satisfied Very satisfied
0 0 0
3 (50%) 3 (50%)
2012
1 (8%) 1 (8%)
6 (50%) 2 (17%) 2 (17%)
0 0
1 (17%) 2 (33%) 3 (50%)
14. Did you feel that we fully understood your response to the complaint?
2013
YES NO
5 (83%) 1 (17%)
2012
7 (58%) 5 (42%)
2011
6 (100%) 0
Comments: 1. I believe the initial response made to the complainant was vindicated by the final finding of the panel and that the complaint was pursued without due regard to merit.
IPS comments/learning points: Consistent
2. IPS considers each case on its own facts. It assesses the evidence at an early stage. If it believes there is no case to answer and the evidence does not support the case it may dismiss the complaint at an early stage. However in many instances it is unable to make that determination at an early stage. It therefore has to carry out further investigation and refer the matter for panel determination.
15. Did our report provide a satisfactory summary of your response to the complaint?
2013
YES NO
6 (100%) 0
No response 0 2012
10 (84%) 1 (8%) 1 (8%)
2011
6 (100%) 0 0
Impartial 2011
YES NO N/A
2011
SECTION 3: OUTCOME
16. Did we let you know about the decision in your case promptly (we normally have 5 working days to inform you of the decision)?
2013
YES NO
6 (100%) 0
2012
11 (92%) 1 (8%)
2011
6 (100%) 0
17. Did we make you aware that our investigation had come to an end?
2013
YES NO
6 (100%) 0
2012
12 (100%) 0
2011
6 (100%) 0
18. Were you made aware if you could appeal and the time limits for making an appeal?
2013
6 (100%) 0 0
2012
10 (84%) 0
2 (16%) 2011
5 (100%) 0 0
19. Was an appeal form sent to you, if you had indicated that you wished to appeal?
2013
YES NO N/A
3 (50%) 1 (17%) 2 (33%)
2012
2 (16%) 0
10 (84%)
20. Do you consider that the process was: 2013
Proportionate Transparent Fair
YES NO N/A YES NO N/A YES NO N/A YES NO
Timely
No response N/A YES NO N/A YES NO N/A
30
4 (67%) 1 (17%) 1 (17%) 5 (83%)
1 (17%) 5 (83%)
1 (17%) 5 (83%) 1 (17%)
1 (17%) 5 (83%)
1 (17%) 5 (83%)
1 (17%) Professional standards for specialist lawyers 2011
3 (75%) 1 (25%)
2012
5 (42%) 7 (58%)
2011
6 (100%) 0
12 (100%) 6 (100%) 0
0
2 (100%) 0
8 (68%) 2 (16%) 2 (16%)
10 (84%) 2 (16%)
10 (84%) 2 (16%)
6 (100%) 0
6 (100%) 0 0
6 (100%) 0
6 (100%) 0
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38