Heads of complaint
Acting in a conflict situation Acting in area not competent
Acting without or not following instructions 2 Client not kept updated Delay
Duress Failure to advise client adequately
Failure to send client care letter/client care irregularities Financial irregularities
Holding out as solicitor/reserved activity
Holding out as legal executive/ failure to inform of status Improper use of membership
Improper/incorrect/inadequate advice or action taken Inaccurate information given Inadequate service
Inadequate or no costs information given to client Lost files or documents
Misleading client, parties, court or employer Misleading or inappropriate advertising Unauthorised disclosure
Unauthorised approaches to employer’s clients Unprofessional manner
Private or personal disputes Work or office related disputes Employment related
Breaches of legislation or other codes Forgery or theft
CILEx / IPS misconduct
2013 % 5 5 0 0 5 0 0 0 5 5 0
0 5 0 5 0 5 0 0 0 5 0 0 0
10 5
40
2012 % 0
2.5 1 0
1.75 1 0 1
1.75 13 4 1
14 0 1
2.5 0
14 6 1 1 9 0 1 7
2.5 1
13
2011 % 0 1 1 1 5 1 1 0 1 8 1 -
27 9 1 2 0 5 -
0 1 6 0 6
1 3
19
2010 % 1 -
4 5 3 1 1 4 4 3 1 -
8 -
12 7 0 8 -
3 3 7 0 0
3 1
22
2009 % 1 -
4 6 4 1 7 6 7 6 1 -
22 -
4 6 4 7 -
0 0 0 0 4
1 1 4
2008 % 2 -
13 2 7 2 9 0 2 4 2 -
7 -
2 0 4 4 -
0 0 0 0 0
2 9
29
2007 % 1 -
14 11 7 0 5 6 4 0 1 -
13 -
5 5 1
11 -
0 0 0 4 3
4 1 4
2.1.5 Timescales
An analysis was undertaken of the time taken to consider complaints. The table below sets out the time taken to deal with allegations of misconduct, measured from receipt of the allegation at IPS to determination of the case by the Panel or under the delegated decision procedure (see 2.2).
IPS key performance indicators set a target of 80% of cases being referred to the Panel within 6 months and 100% within 9 months. The information below indicates that IPS has met its KPI target with regard to the 6 month time scale. This is the highest since 2007. IPS has narrowly missed its KPI target for cases being referred to the panel within 9 months. However, there has been a marked improvement overall in the time taken to progress cases from 2011 and 2012, with more cases now being referred to the Panel within 9 months.
Timescale Number of cases 2013
0 – 3 months 4 – 6 months 7 – 9 months
10 – 12 months
Over 12 months
12
(86%) 1
(93%) 1
(100%) 0
0
2012 9
(17%) 17
(48%) 25
(94%) 1
(96%) 2
(100%)
2011 7
(15%) 24
(67%) 13
(96%) 1
(98%) 1
(100%)
2010 19
(46%) 5
(58%) 9
(80%) 4
(90%) 4
(100%)
2009 4
(22%) 7
(61%) 3
(78%) 2
(89%) 2
(100%)
2008 9
(35%) 5
(54%) 3
(65%) 6
(89%) 3
(100%)
2007 7
(24%) 8
(52%) 10
(86%) 0
(86%) 4
(100%)
24
Professional standards for specialist lawyers
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