6. Did we provide you with sufficient information about our disciplinary powers as a professional body?
2013
YES NO
6 (100%) 0
2012
11 (92%) 1 (8%)
2011
6 (100%) 0
Comments: 1. There were no comments provided for this answer due to 100% satisfaction.
IPS comments/learning points 1. The Manual and complaints and disciplinary procedures leaflet together provide information about IPS disciplinary powers.
SECTION 2: COMMUNICATION 7. Which method(s) of communication were used during the investigation of the case?
2013
Email Letter
Telephone
3 6 2
10 11 6
Were you happy with the method(s) of communication used? 2013
2012
YES NO
6 (100%) 0
No response 0
10 (82%) 1 (9%) 1 (9%)
2012
1 6 1
2011
10. Were our letters easy to understand? 2013
YES NO
2011
3 (50%) 0
3 (50%)
8. Did we keep you adequately informed about the progress of the complaint made against you?
2013
YES NO N/A
5 (83%) 1 (17%) 0
2012
10 (82%) 1 (9%) 1 (9%)
2011
6 (100%) 0 0
Comments: 1. There were delays in the process and it took a long time to advise that the matter had been investigated and no case to answer. This was frustrating as I felt that the complaint was allowed to drag on for some time.
IPS comments/learning points 2. IPS continues to consider ways to make improvements in the way it communicates with members.
11. If you left telephone messages did we call you back promptly? 2013
2012
YES NO N/A
5 (83%) 0
1 (17%)
6 (100%) 0 -
2011
4 (100%) 0 -
Comments: 1. One member answered not applicable as they did not make any phone calls to IPS.
IPS comments/learning points: 2. IPS is pleased that it is able to respond to members expeditiously and will continue to do so.
6 (100%) 0
2012
12 (100%) 0
2011
6 (100%) 0
Comments: 1. 4 members answered yes and one member inserted their own answer that they were very satisfied
IPS comments/learning points: 2. I PS is pleased that members find communications easy to follow. 3. I PS will continue to ensure its communications are easy to understand and provide opportunity for those it communicates with to contact IPS where clarification is required.
3. I PS is conscious of the requirement to balance the amount of information provided when communicating with members to ensure that communications do no become oppressive due to their volume.
4. I PS recognises however, that it would not be unreasonable to send monthly updates to members to inform them of the stage the complaint against them has reached.
9. We aim to respond to initial complaints within seven working days. How satisfied were you with the time we took to respond to your letters/emails during the investigation of the case?
2013
Very dissatisfied Fairly dissatisfied Acceptable
Fairly satisfied Very satisfied
0 0 0
2 (33%) 4 (67%)
0 0
2 (16%) 5 (42%) 5 (42%)
2012
0 0
2 (33%) 0
4 (67%) 2011
Professional standards for specialist lawyers
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