42 On The Cover CANADA Departments
6 Editor’s Note 8 Happenings
National Health and Fitness Day; Fitness Industry Pioneer Augie Nieto Exercises Again Aſter Eight Years with Lou Gehrig’s Disease; Global Fitness Industry Energizes & Innovates at IHRSA 2013
Events
2013 CPTN Conference: DARE to be Excellent; canfitpro Halifax, N.S.; canfitpro International Fitness and Club Business Conference and Trade Show Toronto, Ont.
12 Supplier News
Mad Dogg Athletics Acquires the Ugi Brand; Change of Direction Machine From BILT Wins 2013 FIBO Innovation Award; ACE Makes Vicore Top Pick; Technogym Ecosystem Open Platform
14 Q&A
How do you measure employee attrition? What are some “best practices” for increasing employee retention?”
16 Sales Training Take Ownership!
18 What’s New
The latest products and services from industry suppliers.
Special Extended Version!
46 Canadian Forum Extreme Reflections Lead to a GoodLife
4 Fitness Business Canada May/June 2013
38 Facility Maintenance | Greening Your Fitness Centre
Is it time to rethink your cleaning products and processes?
40 Facility Profile | The BAO Institute for Healthy Living
One-Stop health and fitness shopping in Halton Hills, Ont. FBC Trainers
30 Work Within Your Scope of Practice
Personal trainers should train not diagnose!
34 The Art of the Awkward
Conversation
Even the most-seasoned club fitness pro can stumble when it comes to approaching members about uncomfortable issues.
Adding Equipment Adds Fun Equipment-based classes are a mainstay in clubs today. Are you keeping up?
Features 26 Your Business | Club Industry Financials
2012: A Different Year At this year’s IHRSA Financial Panel, presenters from North Castle Partners, Pulse Equity, LNK Partners and TEKA Capital reflected on 2012 and discussed future trends.
28 Member Service | All About the Members
Outstanding customer service encourages members to stick with you for the long haul.
36 Legal | Crossing the Line Off-duty postings can result in workplace discipline
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