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Above: REACH aircraft are continually checked and rechecked at their maintenance hanger in Santa Rosa, California.


patient and customer interaction, spe- cialized safety, aviation maintenance and flight training and company culture is presented to enhance their experience and ongoing learning. Also straight from Dr. McDonald comes REACH’s specialty in pediatric and neonatal transports. As evidenced by strong partnerships with Children’s Hospital & Research Center Oakland, UCLA, Methodist Children’s of San Antonio, and UC Davis, its specialized education and training supports the smallest members of the many rural and urban communities REACH serves. “REACH has always been commit-


ted to providing top-notch care to peo- ple of all ages,” said Dr. James Hanson, Vice President of Medical Affairs at Children’s Hospital and Research Center Oakland. “However, their focus on children has been remarkable, because most transport companies don’t


DECEMBER 2011


put out as much effort into the prepara- tion and care of critically injured chil- dren. We know REACH will do the right thing,” Hanson explained. Behind the flight crews stand a


cadre of equally dedicated support per- sonnel from the communications and maintenance teams who respond 24/7 to the administrative people who are inspired by REACH’s family ownership, mission and successful, strategic growth plans.


TRANSPORTING A PATIENT TO A MEDICAL CENTER INVOLVES A LOT OF COMMUNICATION


REACH’s FirstCall Emergency


Communications Center provides extraordinary customer and patient services. The communications center is staffed 24/7 by compassionate and com-


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petent Communication Specialists. One call results in immediate, focused and experienced coordination of critical patient care transport and referral in order to ensure continuity of quality care throughout the process.


THE REACH AIRCRAFT MAINTENANCE DEPARTMENT OFFERS PEACE OF MIND


REACH’s fleet of 18 helicopters and


two fixed-wing aircraft is supported by our FAA-licensed Aircraft Maintenance Technicians (AMTs). They provide superior aviation support and services for aircraft at all bases 24 hours a day to ensure the continued airworthiness, reliability and safety of its fleet. Each base is supported by full-time dedicated AMTs. The fleet has an average age of 12 years, including the latest technology


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