• Establish the right environment. An environment conducive with getting people to display energy and think differently – in the office or away from the office? Do something different from your regular meetings – provide treats?
• • Position the outcome of the session – ‘doing things differently’. Request their help in arriving at solutions and set expectations around key behaviours during the session – contribution from all, no such thing as a bad idea, high energy, ownership of challenges/actions
• • Manage your people against your expectations • • Facilitate options from the group – how can we improve the situation. Bring all members into the debate to gain a full perspective. In my opinion, Edward De Bono’s 6 Thinking Hats process stands the test of time
• • Hold your nerve if the going gets tough! Throughout the process it is likely that you will be presented with moments that will test your strength as a leader. Energy may be lacking initially, some people may not be as contributory as you would like, ideas may not flow, commitment may be neutral etc. In these times it is essential that you stay ‘on point’ and work through the difficulties. Injecting moments of understanding and positivity as required but never showing discomfort with the situation, Creating a culture of ACT – accountability, challenge and tension is essential in arriving at the ‘right’ solutions
• • Thank people for their energy, commitment and ownership – booking in other sessions to keep momentum immediately
Businesses/teams/individuals that thrive in today’s climate are the ones that embrace difficult situations and work tirelessly to re-evaluate and re-engineer their results, processes and skill. The key is to do it regularly and develop a fascination for what’s not right … a sure fire way to dodge the muck and bullets! Dean Williams offers both 121 and team coaching to senior managers within business – helping them find a better way to play.
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