SPA SOFTWARE PART 2 IN BRIEF G
SpaBooker wins Six Senses contract
Six Senses Resorts & Spas will install SpaBooker cloud-based management soſt ware in all its properties, following the signing of a partnership agree- ment with SpaBooker’s owner, New York-based GramercyOne. T e inital installation will roll out
across four sites, with the rest to fol- low. T e company operates 27 spas and recently launched the Six Senses Destination Spa brand. Josh McCarter, CEO of Gramercy-
One, said: “SpaBooker’s multi-language, multi-currency functionality, combined with its innovative technology, will help Six Senses to scale its brand globally.”
TAC launches mobile loyalty card for spas
TAC has developed a mobile loyalty card for spas, hotels and fi tness centres to replace plastic and paper cards. Guests download an app to their
phone and can automatically register for the customer retention program which enables them to make reservations and answer surveys via their phone. Each guest gets an individual bar code
they can use to check-in when they visit the spa and the card allows the spa to contact guests via their mobile phones. TAC says the money-saving app avoids
lost cards and enables mobile bookings as well as allowing SMS reminders and post-treatment surveys.
umnut provides business man- agement systems for the spa, leisure, salon, medical, well- ness and hospitality industries
with a focus on single- and multi-location and multi-lingual platforms that interface with hotel and accounting systems. T e system enables web bookings, can cre-
ate giſt vouchers and also runs retail sales for client’s websites. T e CRM and market- ing elements of the system can generate SMS and email messages direct from the soſt ware. Gumnut also enables the creation and analy- sis of online customer questionnaires. The latest release links the system to
smart phones like iPhones, Blackberries and Androids for mobile booking. T is function- ality also enables therapists and practitioners to see their schedules and the management team to see management reports remotely. The company is also able to create own- branded mobile apps for customers. Gumnut works on the iPad, so bookings
and retail and giſt voucher sales can be made while other staff are using the system.
T e company provides 24/7 client support
from a dedicated call centre and clients can be accessed via VOIP and remote access in order to solve any issues quickly. Gumnut works for a range of clients
worldwide, include Esporta, UK; Ananda; Marriott; Ritz-Carlton; InterContinental; Sofi tel; Renaissance; T ree on the Bund, Shanghai; Dragonfl y, Dubai; and Kami Spa, Italy and distributes to more than 700 spas in over 30 countries worldwide.
www.gumnuts.com Tel: +61 2 8011 4780
Software can handle all aspects of a spa’s operation, from online booking to retail, CRM and reporting. Each system has different strengths and weaknesses, so fi nding a fi t is vital
T
he Opera Activity Scheduler from MICROS-Fidelio is a suite of appli- cations designed to meet the requirements of the spa industry.
T e system’s Spa & Activities module
manages activities at hotels, spas and lei- sure venues and enables reservations to be made for a range of activities, from spa treatments to tennis court rental and pre- scheduled activities such as fi tness classes. Opera can provide integration to a spa’s
homepage, enabling customers to make bookings, sign up to activities and view their member account online. In addition, the system provides business intelligence tools for managers such as yield analysis, reve- nue reporting and forecasting with full iPad and iPhone integration. Micros has a dedicated support centre
with over 100 engineers which runs 24 hours a day, 365 days a year. New Micros customers receive a full assessment to establish a suit- able support programme. T is can include pre-workshops to fully understand the business requirements, a detailed training plan and continued account management.
74 Read Spa Business online
spabusiness.com / digital
MICROS-Fidelio WORLDWIDE
Gumnut AUSTRALIA + WORLDWIDE
T e system can be fully integrated with
property management and activity book- ing to create a seamless experience, ensure maximum upsell is achieved at the point of booking and to create enhanced reporting. Opera is available as a multi-lingual envi-
ronment and can accommodate a diverse range of fiscal requirements and tax regimes. MICROS-Fidelio can support the application across a number of sites either through locally hosted data centres or through hosted infrastructure as a service.
www.micros.com Tel: +1 866 287 4736
SPA BUSINESS 2 2011 ©Cybertrek 2011
PHOTO:
SHUTTERSTOCK.COM/©YURI ARCURS
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