Oberoi is the favoured employer of a new spa academy near New Delhi, which has made recruitment slightly easier


frequent trials of living and working in one of the world’s most populated and impov- erished cities. “T ere are little things about running a business in this part of the world that inevitably, you just have to get used to


– like wires hanging out of walls that I’m con- stantly having to get fi xed,” she says. However, compared with some of the


attitudes from employees in previous spa director roles, she insists working in India is a breeze. “T e therapists really feel blessed to have a job, so they try very hard at what they do,” says Hays. T ough she has relatively few issues with


her staff , fi nding good employees in the fi rst place is a challenge. Changes to the visa sys- tem brought in by the Indian government in September 2010, means that she can no longer recruit therapists from T ailand and Indonesia, unless she can prove they have skills she’s unable to fi nd within India. And therein lies the problem. “T e population in India is huge and there are many people unemployed, yet the spa industry is so new here that people don’t recognise it as a legiti- mate career.” She says. “From an operational point of view, this causes a problem.” In the last six months, staffi ng has become


easier since the opening of an academy in Noida, near New Delhi. The Lambency Chrysalis Academy has an intake of 200 stu- dents per year and runs six-month training


SPA BUSINESS 2 2011 ©Cybertrek 2011 Travelling to luxury properties in the Oberoi Group means Hays has acute attention to detail Read Spa Business online spabusiness.com / digital 51


Changes to the visa system in September 2010, means you can’t recruit therapists from T ailand and Indonesia, unless you can prove they have skills you can’t fi nd in India


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86