Te spa’s outside lounge area (above) was a highlight; our mystery shopper found the colonial décor to be a bit flat (right)


unable to alternate between hot and cold is a thumbs down for a die-hard spa-goer. Te infinity pool and outside lounge area,


with a fire pit located centrally and views of the ocean, was the nicest part of the facil- ity by far. Yet it wasn’t at all private as only a sheet glass divided guests from the main thoroughfare immediately adjacent. Tis must have been a difficult choice between privacy and view, clearly the view won and admittedly it is mesmerising watching the waves break on the shore.


Cleanliness


Cleanliness could have been better. Although the vanity area was clean and well stocked, there were several house-keeping issues. Te dispensing of towels and slippers was done from a cupboard that was wide open and incredibly messy. Tere were no towel bins, which meant that guests discarded large tow- els and face cloths on the ground, chairs or beside the whirlpool. In addition, one of the attendants was


also spotted throwing half consumed cups of water into the whirlpool – oh dear.


The staff


The spa team members that I met were lovely. Tey were informative, welcoming and knowledgeable. My therapist was par- ticularly amazing – her name was Cori – be sure to ask for her if you’re visiting.


SPA BUSINESS 4 2010 ©Cybertrek 2010


The experience


Unfortunately, on the day of my visit there were technical problems in the ladies’ spa area, so we had to use the male area (euww). Te sight of the urinals, although partially covered, isn’t the best image to begin a spa experience! Gents were changing in the fit- ness facility and clearly there wasn’t any waiting space for them as they had to lin- ger by reception looking uncomfortable. We were shown to the changing area and


given a tour of the facilities. The young lady asked for our shoe sizes and gave us


some plastic slippers that were comforta- ble and clean. No refreshments were offered. We could help ourselves to water but there was no tea or juice, even to buy. Apples and oranges were available in the waiting area. Te relaxation room was very masculine


(obviously) and functional. Chairs were lined up along the perimeter of the wall with a water cooler in a corner. I did have a peek at the usual ladies side – although a little larger, it still didn’t have much atmosphere. We relaxed in the whirlpool and steam-


rooms and spent the biggest chunk of time in the outside area with the fabulous pool, fire pit and wonderfully comfortable loungers.


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